Zara Return Policy
Zara allows 30-day returns. In-store returns are free; online mail returns deduct shipping costs. Items must be unworn with tags.
- Return window
- 30 days from shipping date (online) or purchase date (in-store)
- Receipt required
- Required
- Restocking fee
- No restocking fee; in-store returns free, online returns may have a shipping deduction
- Online returns
- In-store drop-off (free), Drop-off at post office (shipping cost deducted from refund)
- Opened items
- Items must be unworn, unwashed, and in original condition with tags attached.
- Electronics window
- Same as general window
Zara provides a 30-day return window from the date of purchase or shipping. In-store returns are always free. Mail-in returns via postal service have a shipping cost deducted from the refund.
Items must be in original, unworn condition with all tags attached. Hygiene-sensitive items (underwear, swimwear, perfume) cannot be returned.
Exceptions & gotchas
- Underwear, swimwear, perfume — not returnable for hygiene reasons
- Items without original tags — not accepted
Frequently Asked Questions
How long do I have to return items to Zara?
30 days from shipping date (online) or purchase date (in-store)
Does Zara require a receipt for returns?
Required. Items must be unworn, unwashed, and in original condition with tags attached.
Does Zara charge a restocking fee?
No restocking fee; in-store returns free, online returns may have a shipping deduction
How can I return an online Zara order?
You can return online orders via: In-store drop-off (free), Drop-off at post office (shipping cost deducted from refund).
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