Privacy Policy
Last updated: March 12, 2026
Introduction
Refunder.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We may collect information that you provide directly to us, including:
- Transaction descriptor information you enter into our search tool
- Bank or financial institution name when using the dispute wizard
- Dispute details you provide to generate chargeback documents
- Contact information if you reach out to us for support
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Generate dispute documents and chargeback letters on your behalf
- Identify transaction descriptors and match them to merchants
- Respond to your inquiries and provide customer support
- Monitor and analyze usage trends to improve user experience
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
We may use third-party services for analytics, hosting, and AI processing. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
Cookies and Tracking
We may use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@refunder.ai.