SHEIN Return Policy
SHEIN allows 35-day returns with the first return free per order. Swimwear, lingerie, and accessories are non-returnable.
- Return window
- 35 days from date of purchase
- Receipt required
- Not required
- Restocking fee
- First return per order is free; subsequent returns incur a $7.99 shipping fee
- Online returns
- Drop-off at UPS, USPS, or FedEx (via prepaid label in app)
- Opened items
- Items must be unworn, unwashed, undamaged, and in original packaging with tags.
- Electronics window
- Same as general window
SHEIN offers a 35-day return window. The first return per order is free; subsequent returns within the same order incur a $7.99 label fee deducted from the refund. All returns are initiated through the SHEIN app.
Many item categories — including lingerie, swimwear, accessories, jewelry, and beauty products — are non-returnable. Items must be unworn and in original condition.
Exceptions & gotchas
- Lingerie, swimwear, bodysuits — not returnable
- Accessories, jewelry, beauty — not returnable
- Items marked "non-returnable" on product page
Frequently Asked Questions
How long do I have to return items to SHEIN?
35 days from date of purchase
Does SHEIN require a receipt for returns?
Not required. Items must be unworn, unwashed, undamaged, and in original packaging with tags.
Does SHEIN charge a restocking fee?
First return per order is free; subsequent returns incur a $7.99 shipping fee
How can I return an online SHEIN order?
You can return online orders via: Drop-off at UPS, USPS, or FedEx (via prepaid label in app).
Similar stores in Fashion
Want to compare SHEIN with other retailers?
Browse all refund policies →