M
Department Store
Macy's Return Policy
Macy's accepts returns within 90 days. Fine jewelry, watches, and furniture have a 30-day window. Clearance items are final sale.
Easy
Policy at a glance
- Return window
- 90 days for most items; some exclusions apply
- Receipt required
- Not required
- Restocking fee
- No restocking fee
- Online returns
- In-store drop-off, Mail-in via UPS (fee may apply)
- Opened items
- Most opened items accepted with tags attached.
- Electronics window
- 30 days
Macy's provides a 90-day return window for most merchandise. Purchases can be looked up via your account or loyalty card. Return shipping by mail may incur a fee.
Fine jewelry, watches, and area rugs carry a 30-day return window. Clearance and "Last Act" items are final sale and non-returnable.
Source: Official Macy's policy page
Exceptions & gotchas
- Area rugs, furniture — 30 days
- Fine jewelry, watches — 30 days
- Last act / clearance items — final sale, no returns
- Beauty products — must be gently used
Frequently Asked Questions
How long do I have to return items to Macy's?
90 days for most items; some exclusions apply
Does Macy's require a receipt for returns?
Not required. Most opened items accepted with tags attached.
Does Macy's charge a restocking fee?
No restocking fee
How can I return an online Macy's order?
You can return online orders via: In-store drop-off, Mail-in via UPS (fee may apply).
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