Nordstrom Return Policy
Nordstrom has no fixed return window and handles each return on a case-by-case basis. Free shipping on returns and no restocking fees.
- Return window
- No fixed time limit — handled case by case
- Receipt required
- Not required
- Restocking fee
- No restocking fee
- Online returns
- In-store drop-off, Curbside drop-off, Mail-in via prepaid label, Nordstrom Rack drop-off
- Opened items
- Accepted case by case; condition evaluated at time of return.
- Electronics window
- Same as general window
Nordstrom is famous for its no-time-limit return policy. Returns are handled on a case-by-case basis and no receipt is required — purchases can be looked up in your account. There is no restocking fee.
While technically unlimited, Nordstrom reserves the right to refuse returns that appear worn or abused, particularly for special occasion dresses and used beauty products.
Exceptions & gotchas
- Nordstrom Rack merchandise must be returned to Nordstrom Rack
- Special occasion dresses may be refused if worn
- Beauty — no returns on used items
Frequently Asked Questions
How long do I have to return items to Nordstrom?
No fixed time limit — handled case by case
Does Nordstrom require a receipt for returns?
Not required. Accepted case by case; condition evaluated at time of return.
Does Nordstrom charge a restocking fee?
No restocking fee
How can I return an online Nordstrom order?
You can return online orders via: In-store drop-off, Curbside drop-off, Mail-in via prepaid label, Nordstrom Rack drop-off.
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