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Home & Garden
Lowe's Return Policy
Lowe's offers 90-day returns on most items. Plants have a 365-day guarantee. Major appliances and generators limited to 30 days.
Easy
Policy at a glance
- Return window
- 90 days for most items; 365 days for MyLowe's Pro members
- Receipt required
- Lookup available
- Restocking fee
- 20% restocking fee on special-order merchandise
- Online returns
- In-store drop-off, Mail-in with prepaid label
- Opened items
- Most opened items accepted in original or equivalent packaging.
- Electronics window
- 30 days
Lowe's allows returns within 90 days for most items. MyLowe's Pro members enjoy an extended 365-day window. Purchases can often be looked up by credit card or phone number.
Major appliances and power equipment carry a 30-day return window. Special-order items incur a 20% restocking fee.
Source: Official Lowe's policy page
Exceptions & gotchas
- Plants — 365-day guarantee with receipt
- Major appliances — 30-day window
- Generators, pressure washers — 30 days
- Special-order items — 20% restocking fee
Frequently Asked Questions
How long do I have to return items to Lowe's?
90 days for most items; 365 days for MyLowe's Pro members
Does Lowe's require a receipt for returns?
Lookup available. Most opened items accepted in original or equivalent packaging.
Does Lowe's charge a restocking fee?
20% restocking fee on special-order merchandise
How can I return an online Lowe's order?
You can return online orders via: In-store drop-off, Mail-in with prepaid label.
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