GameStop Return Policy
GameStop limits opened new game returns to exchanges only. Pre-owned games/accessories have a 7-day window. Digital purchases are non-refundable.
- Return window
- 30 days for new items; 7 days for pre-owned games and accessories
- Receipt required
- Required
- Restocking fee
- No restocking fee
- Online returns
- In-store drop-off, Mail-in within 30 days
- Opened items
- Opened new games can only be exchanged for the same title; not eligible for refund unless defective.
- Electronics window
- 30 days
GameStop's return policy has significant restrictions on opened merchandise. New, unopened games can be returned within 30 days. However, opened new games can only be exchanged for the exact same title — no refunds unless defective.
Pre-owned games and accessories have a 7-day return window. Pre-owned hardware extends to 30 days. Digital downloads are non-refundable.
Exceptions & gotchas
- Opened new games — exchange for same title only
- Digital downloads — no returns
- Pre-owned games/accessories — 7-day window
- Pre-owned hardware — 30 days
Frequently Asked Questions
How long do I have to return items to GameStop?
30 days for new items; 7 days for pre-owned games and accessories
Does GameStop require a receipt for returns?
Required. Opened new games can only be exchanged for the same title; not eligible for refund unless defective.
Does GameStop charge a restocking fee?
No restocking fee
How can I return an online GameStop order?
You can return online orders via: In-store drop-off, Mail-in within 30 days.
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