Best Buy Return Policy
Best Buy has a 15-day return window (30 for members) with potential restocking fees on drones, cameras, and projectors.
- Return window
- 15 days standard; 30 days for Elite/Elite Plus members
- Receipt required
- Required
- Restocking fee
- 15% restocking fee on select opened items (drones, projectors, etc.)
- Online returns
- In-store drop-off, Mail-in via prepaid UPS label
- Opened items
- Opened items accepted but a 15% restocking fee may apply on select categories.
- Electronics window
- 15 days
- Holiday extension
- Extended through January 14, 2025
Best Buy's return window is 15 days for standard customers and 30 days for My Best Buy Elite and Elite Plus members. Most items require the original receipt and packaging.
A 15% restocking fee applies to select opened items including drones, projectors, and interchangeable-lens cameras. Cell phones activated on a carrier must be returned within 14 days.
Exceptions & gotchas
- Cell phones and devices on a carrier plan — 14 days
- Non-returnable: digital content, prepaid cards, SIM kits
- Drones, projectors, DSLR/mirrorless cameras — 15% restocking fee if opened
Frequently Asked Questions
How long do I have to return items to Best Buy?
15 days standard; 30 days for Elite/Elite Plus members
Does Best Buy require a receipt for returns?
Required. Opened items accepted but a 15% restocking fee may apply on select categories.
Does Best Buy charge a restocking fee?
15% restocking fee on select opened items (drones, projectors, etc.)
How can I return an online Best Buy order?
You can return online orders via: In-store drop-off, Mail-in via prepaid UPS label.
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