TODOIST Charge on Your Bank Statement

Understanding TODOIST Charges on Your Bank Statement

If you've spotted a TODOIST charge on your credit card or bank statement, you're seeing a subscription payment for Todoist, one of the world's most popular task management and productivity applications. Used by over 30 million people worldwide, Todoist helps individuals and teams organize tasks, manage projects, set reminders, and maintain productivity across devices through a clean, intuitive interface available on web, desktop, iOS, Android, and browser extensions.

Todoist is developed by Doist, a fully remote company founded in 2007, known for building productivity tools that emphasize simplicity and cross-platform reliability. The app follows a freemium business model: the core functionality is free, but advanced features require a paid Pro or Business subscription. These charges on your statement represent recurring subscription fees for these premium tiers.

Why Did I Get Charged by TODOIST?

TODOIST charges appear on statements for several reasons related to subscription billing and account activities:

Monthly Subscription Renewals

The most common reason for TODOIST charges is your monthly subscription renewal for Todoist Pro or Business. If you opted for month-to-month billing, you'll see charges of approximately $5 per month for Pro or $8 per user per month for Business. These charges recur automatically on the same date each month based on when you initially subscribed or last modified your plan.

Monthly billing offers flexibility to cancel anytime without long-term commitment, though it costs slightly more than annual billing. The charges continue until you actively cancel your subscription through your Todoist account settings.

Annual Subscription Payments

If you chose annual billing to save money (Todoist offers approximately 20% discounts for yearly commitments), you'll see one charge per year: $48 for Todoist Pro annually or $72 per user annually for Business. This single larger charge replaces 12 smaller monthly charges and represents better value for users committed to long-term Todoist use.

Annual subscribers see TODOIST charges once per year at renewal time unless they cancel before the renewal date. Some billing systems break annual charges into monthly installments, which might appear as $4/month for Pro annual on some payment methods.

Free Trial Conversions

Todoist occasionally offers free trials for Pro features (typically 30 days, sometimes extended during promotions). If you signed up for a free trial and didn't cancel before expiration, Todoist automatically converts the trial to a paid Pro subscription and charges your card on file. This trial-to-paid conversion is disclosed during signup but often catches users by surprise if they intended to stick with the free plan and forgot to cancel.

Plan Upgrades

Upgrading from Todoist Free to Pro, or from Pro to Business, triggers immediate billing. If you upgrade mid-cycle and already had a Pro subscription, Todoist may pro-rate charges to account for the plan difference. Upgrades are effective immediately, giving you instant access to advanced features, with billing adjusted to reflect the new plan starting from the upgrade date.

Additional Team Members (Business Plans)

For Todoist Business users, adding new team members to your workspace generates additional charges calculated on a per-user basis. If you're the workspace admin and add 3 new team members mid-billing cycle, you'll see pro-rated charges for those new seats covering the remainder of your billing period, plus the new user count will be reflected in your next full billing cycle charge.

How Much Should I Expect to Pay?

Todoist's pricing is straightforward and transparent:

• Todoist Free: $0 forever—includes up to 5 active projects, 5 collaborators per project, basic task management, and 1-week activity history
• Todoist Pro: $5/month (month-to-month) or $48/year ($4/month effective rate, 20% discount)—unlocks unlimited projects, reminders, labels, filters, comments, file uploads (100MB per file), and premium themes
• Todoist Business: $8/month per user (month-to-month) or $72/year per user ($6/month effective rate)—adds team collaboration, shared projects, admin roles, team inbox, activity logs, team billing, and priority support

For a typical Pro user on monthly billing, expect $5 monthly charges. Annual Pro users see a single $48 charge once per year. A 5-person Business team on annual billing would see $360 charged annually (5 users × $72), while monthly billing would be $40 per month (5 users × $8). Charges may vary slightly based on currency exchange rates, local taxes, and payment processor fees in some regions.

How to Verify Your Todoist Charges

To confirm the legitimacy of TODOIST charges and review subscription details:

1. Log into your Todoist account at todoist.com
2. Click your profile picture or avatar in the top-right corner
3. Select Settings from the dropdown menu
4. Navigate to the Subscription tab in the left sidebar
5. Review your current plan (Free, Pro, or Business), billing frequency (monthly or annual), and next renewal date
6. Click View billing history or Manage subscription to see past invoices and transaction details

Your billing history shows all past charges with dates, amounts, and payment methods. Todoist also sends email receipts to your account email address after each successful payment, so check your inbox (and spam folder) for Todoist billing notifications from support@todoist.com or noreply@todoist.com.

If you subscribed through the iOS App Store or Google Play Store rather than directly through Todoist's website, your charges will appear as Apple or Google charges on your statement, and you'll need to manage your subscription through your respective app store account settings rather than Todoist's website.

What If I Don't Recognize This Charge?

Unrecognized TODOIST charges can happen for several reasons, not all fraudulent:

Forgotten Free Trial Signups

You may have signed up for a Todoist Pro free trial weeks or months ago while exploring productivity apps, then forgot about it. When trials expire, Todoist automatically converts them to paid subscriptions unless you actively cancel. Search your email for Todoist trial confirmation or expiration warnings—these often go to spam folders and get overlooked.

Workplace or Team Subscriptions

If you're part of a work team that uses Todoist Business, a colleague or manager might have added you to the team workspace, but the billing is handled separately by your company's admin. Individual team members often don't see or pay for their seat directly—the team owner or billing admin's card is charged. Check your Todoist account to see if you're part of any shared workspaces or teams.

Family or Household Sharing

If you share payment methods with family members or housemates, someone else may have subscribed to Todoist Pro using your card. Check with anyone who has access to your credit card or shared family payment accounts. Todoist subscriptions are tied to individual email accounts, so if someone in your household uses Todoist, they may have inadvertently charged your card during signup.

Old Inactive Accounts

You might have created a Todoist account years ago, subscribed to Pro for a project or New Year's resolution, and forgot about it. Unlike some services that automatically downgrade inactive accounts, Todoist continues billing paid subscriptions until you formally cancel, even if you haven't logged in for months or years. Search old email accounts for Todoist notifications to identify forgotten subscriptions.

Unauthorized or Fraudulent Charges

If you genuinely have no connection to Todoist and can't identify any household member or team connection, the charge may be fraudulent. Credit card information can be stolen and used for unauthorized subscriptions. Contact Todoist support immediately at support@todoist.com to determine if an account exists under your name or card details, then contact your credit card issuer to dispute the charge and secure your account.

How to Cancel Your Todoist Subscription

If you want to stop future TODOIST charges and cancel your paid subscription:

Cancelling Through Todoist Website

1. Log into todoist.com with your account credentials
2. Click your profile picture and select Settings
3. Go to the Subscription tab in the left sidebar
4. Click Manage subscription or Cancel subscription
5. Follow the prompts to confirm cancellation
6. Your Pro or Business features remain active until the end of your current paid period

After cancellation, you won't be charged again, and your account automatically downgrades to Todoist Free at the end of your billing cycle. All your tasks, projects, and data remain intact, but you'll lose access to Pro/Business features like unlimited projects, reminders, labels, and filters. Projects exceeding the Free plan limits (5 active projects) will be archived or require manual adjustment.

Cancelling iOS App Store Subscriptions

If you subscribed through an iPhone or iPad:

1. Open the Settings app on your iOS device
2. Tap your name at the top, then Subscriptions
3. Find Todoist in your active subscriptions list
4. Tap Cancel Subscription and confirm

Cancelling Google Play Store Subscriptions

If you subscribed through an Android device:

1. Open the Google Play Store app
2. Tap your profile icon, then Payments & subscriptions → Subscriptions
3. Find Todoist and tap on it
4. Select Cancel subscription and follow prompts

For app store subscriptions, cancellation must be done through Apple or Google—Todoist cannot cancel these subscriptions directly from their website. After cancelling through app stores, access continues until the end of the paid period, just like website subscriptions.

Requesting Refunds from Todoist

Todoist's refund policy is customer-friendly for certain scenarios:

30-Day Refund Window for Annual Subscriptions

Todoist offers refunds within 30 days of purchase for annual Pro or Business subscriptions if you're not satisfied with the service or purchased by mistake. This applies to both new subscriptions and annual renewals. To request a refund within this window, email support@todoist.com with your account email address, transaction date, and brief explanation of why you're requesting the refund.

Monthly Subscriptions

Monthly subscription charges are typically non-refundable, consistent with SaaS industry standards. However, Todoist may consider refunds for specific circumstances:

• Duplicate charges caused by payment processing errors
• Technical issues that prevented you from using the service
• Billing after you cancelled but the cancellation didn't process properly
• Unauthorized charges from compromised accounts

To request a refund for monthly charges, email support@todoist.com explaining the circumstances. Todoist evaluates these requests individually and may offer refunds, partial credits, or extended subscription periods as remedies depending on the situation.

App Store Refunds

For subscriptions purchased through iOS or Google Play, refund requests must be submitted directly to Apple or Google—Todoist cannot issue refunds for app store purchases. Apple typically has a strict no-refund policy for subscriptions, but you can request review through reportaproblem.apple.com. Google Play refunds are similarly limited but can be requested through the Google Play support site within 48 hours of purchase.

Most Todoist refund requests are processed within 5-7 business days if approved. Refunds are issued to the original payment method used for the purchase.

Preventing Unwanted Todoist Charges

To avoid surprise TODOIST charges and maintain control over your subscription:

• Set calendar reminders for annual renewal dates if you're on yearly billing—review whether you still need Pro/Business features before auto-renewal
• Cancel free trials immediately after starting if you only want to test features—you'll retain Pro access for the full trial period even after cancelling
• Use virtual/disposable cards for free trials so charges can't process if you forget to cancel
• Review subscription status quarterly by checking Settings → Subscription in your Todoist account
• Enable billing notifications to receive email reminders before charges process
• Downgrade instead of cancelling if you want to keep historical data but don't need Pro features—the Free plan preserves all your tasks
• Audit team members if you manage a Business workspace—remove inactive users to reduce per-seat costs

For productivity app subscriptions like Todoist, the most effective prevention strategy is conducting quarterly subscription audits where you review all recurring software charges and actively use or cancel each one. Many users accumulate productivity tool subscriptions during productivity pushes or New Year's resolutions, then forget about them while continuing to pay monthly.

Contacting Todoist Support

For billing questions, refund requests, or issues with TODOIST charges:

• Email: support@todoist.com (primary support channel, typically responds within 24-48 hours)
• Help Center: todoist.com/help (comprehensive searchable knowledge base covering billing, subscriptions, and features)
• Twitter: @todoist (for public inquiries and service status updates)
• Community Forum: todoist.com/community (peer support and feature discussions)

Todoist does not offer phone support—all customer service is handled via email and help documentation. When contacting support, include your account email address, approximate transaction date, charge amount, and a clear description of your issue or request. Response times are typically faster for Business plan customers who have access to priority support.

For urgent billing disputes or fraudulent charge concerns, clearly mark your email subject with "URGENT - Billing Issue" and mention if you've already contacted your credit card company to initiate a dispute. Todoist support is generally responsive and customer-focused, often resolving billing issues within 1-3 business days.

Understanding Todoist's Value Proposition

If you're questioning whether TODOIST charges are worth continuing, consider what you're getting:

Todoist Pro Benefits

• Unlimited projects and sections (Free plan limited to 5 projects)
• Reminders and due date notifications
• Labels, filters, and custom views for organizing tasks
• Comments and file attachments on tasks
• Premium themes and customization
• Productivity tracking and visualization
• Integration with 60+ apps (Google Calendar, Slack, email, etc.)

Todoist Business Benefits (Beyond Pro)

• Team collaboration with shared projects
• Admin and member role management
• Team inbox for centralized task assignment
• Activity logs and team analytics
• Simplified team billing and user management
• Priority support with faster response times

For individuals managing complex personal or professional projects with dozens of active tasks, the $4-5/month for Pro often justifies itself through time savings and reduced mental overhead. For teams coordinating collaborative work, Business at $6-8/month per user competes favorably with alternatives like Asana, Trello, or Microsoft To Do.

However, if you're primarily using basic task lists without filters, labels, or integrations, Todoist's generous Free plan may be sufficient for your needs, eliminating subscription costs entirely. Regularly reassessing whether you actively use Pro/Business features ensures you're not paying for capabilities you don't need.