MONDAY.COM Charge on Your Bank Statement — What It Is & How to Get a Refund

What Is a MONDAY.COM Charge on Your Bank Statement?

If you see "MONDAY.COM" on your credit card or bank statement, it represents a subscription to monday.com, a popular cloud-based work management platform used by teams and businesses worldwide for project management, task tracking, workflow automation, and collaboration. Founded in Israel in 2012 (originally as daPulse), monday.com has grown into a leading SaaS tool with millions of users across industries ranging from startups to Fortune 500 companies.

The charge typically reflects a monthly or annual subscription fee based on the number of users (seats) in your workspace and the pricing tier you've selected. monday.com operates on a per-user, per-month billing model, and charges can vary widely depending on team size and plan features.

Understanding monday.com Pricing Tiers

monday.com offers four main pricing tiers for its Work Management product (there are also separate products like monday CRM, monday dev, and monday service). All plans require a minimum of 3 users:

1. Basic Plan

The entry-level plan starts at $8 per user per month (billed annually) or $10 per user per month (billed monthly). It includes:

• Unlimited boards (projects)
• Over 200 templates
• iOS and Android apps
• Up to 5 GB of file storage
• Basic integrations (Google Drive, Dropbox, Excel)

2. Standard Plan

The most popular tier, Standard, costs $10 per user per month (annual) or $12 per user per month (monthly). It adds:

• Timeline and Gantt chart views
• Calendar view
• Guest access (external collaborators)
• 250+ integrations (Slack, Microsoft Teams, Zoom, etc.)
• Automations (up to 250 actions per month)

3. Pro Plan

For advanced teams, the Pro plan is $16 per user per month (annual) or $20 per user per month (monthly). Features include:

• Time tracking
• Formula columns
• Dependency tracking
• Private boards
• Chart view
• 25,000 automation actions per month
• 100 GB file storage

4. Enterprise Plan

Custom pricing for large organizations (typically $24+ per user per month), offering:

• Advanced security and compliance features
• Enterprise-grade automations and integrations
• Multi-level permissions
• Tailored onboarding and support
• Premium support with dedicated account manager

Common Reasons for MONDAY.COM Charges

Monthly or Annual Subscription Renewals

The most common reason for a MONDAY.COM charge is a recurring subscription fee. monday.com bills either monthly or annually, depending on the option you chose at signup. Annual plans are discounted (~18-20% savings) but require upfront payment for the full year. For example:

• A team of 10 users on the Standard plan (annual billing) would pay $100/month or $1,200/year upfront.
• The same team on monthly billing would pay $120/month.

Subscriptions auto-renew by default unless canceled, and monday.com sends email reminders before renewal (typically 7-14 days in advance).

Adding Users or Upgrading Plans

If you've recently added team members (seats) to your workspace or upgraded from a lower-tier plan (e.g., Basic to Standard), you'll see an adjusted charge. monday.com prorates charges when you add users mid-billing cycle, so you'll only pay for the remainder of the current month or year.

Free Trial Auto-Conversion

monday.com offers a 14-day free trial for new users. During the trial, you can use the platform without charges, but you must provide payment information upfront. If you don't cancel before the trial ends, the subscription automatically converts to a paid plan, and the first charge appears on your statement. Many users forget to cancel trials, leading to unexpected charges.

Workspace Billing Ownership

In monday.com, only the workspace billing owner is charged, even if multiple people use the platform. If you're the billing owner of a workspace, you'll see charges for all users in that workspace. If you're seeing a charge but don't actively use monday.com, you may be the billing owner for a workspace someone else set up (e.g., a team, side project, or forgotten workspace).

How to Verify a MONDAY.COM Charge

To confirm the source of a MONDAY.COM charge:

1. Log in to your monday.com account: Go to monday.com and sign in. If you have multiple workspaces, check each one.
2. Check billing settings: Click your profile icon (top-right), select Admin, then Billing. You'll see your active plan, billing cycle, number of seats, and recent invoices.
3. Review email receipts: Search your email inbox (and spam folder) for messages from monday.com or billing@monday.com. Look for invoices or payment confirmations that match the charge date and amount.
4. Check for multiple workspaces: You may have accidentally created multiple workspaces (each with its own billing). Click the workspace switcher (top-left) to see all workspaces you're a member of.
5. Ask team members: If you share payment methods with colleagues or family, someone else may have set up a workspace using your card.

What If You Don't Recognize the Charge?

Forgotten Workspaces

It's common to create a monday.com workspace for a project or team, use it briefly, and forget about it. The workspace remains active and continues to bill unless canceled. Log in to monday.com and review all workspaces you own or are a member of.

Trial Conversions

If you signed up for a free trial weeks or months ago and forgot to cancel, the charge represents the first billing cycle after the trial ended. Check your email for trial start notifications from monday.com.

Shared Payment Methods

If you share a credit card or bank account with coworkers, partners, or family, someone else may have subscribed to monday.com. Ask anyone with access to your payment information.

Unauthorized Charges

While less common, unauthorized MONDAY.COM charges can occur if:

• Your payment card information was stolen or compromised
• Someone gained access to your monday.com account
• A fraudster created a workspace using your payment details

If you suspect fraud:

1. Contact monday.com support immediately: Call 1-888-825-6538 or email support@monday.com. Provide the transaction date, amount, and your payment card's last 4 digits.
2. Secure your account: Change your monday.com password and enable two-factor authentication (2FA) if you have an account.
3. Contact your bank: Report the unauthorized charge to your bank or credit card issuer and request a new card.
4. File a dispute: If monday.com cannot resolve the issue, dispute the charge with your bank.

How to Cancel Your monday.com Subscription

To stop future MONDAY.COM charges, you need to cancel your subscription. Only workspace admins or billing owners can do this:

Step-by-Step Cancellation

1. Log in to monday.com.
2. Click your profile icon (top-right corner).
3. Select Admin, then Billing.
4. Under your active plan, click Manage subscription.
5. Select Cancel plan and confirm.
6. You'll retain access until the end of your current billing period (the subscription won't renew).

If you're unable to cancel through the interface, contact support at support@monday.com or 1-888-825-6538.

Refund Policy

monday.com offers a 14-day money-back guarantee for new subscriptions. If you cancel within 14 days of your first charge and request a refund, monday.com will typically issue a full refund to your original payment method within 5-10 business days.

For cancellations after the 14-day window:

• Monthly subscriptions: Generally no refund, but you keep access until the end of the billing cycle.
• Annual subscriptions: monday.com may offer a pro-rated refund for the unused portion of your subscription, especially if you cancel due to billing errors or technical issues. Contact support to request a refund.

To request a refund, email support@monday.com with your account details, invoice number, and reason for the refund.

Preventing Unexpected Charges

• Set calendar reminders: If you start a free trial, add a reminder to cancel before the trial ends.
• Monitor billing settings: Regularly check your monday.com billing page to review active plans, seats, and renewal dates.
• Use virtual cards: Services like Privacy.com allow you to create virtual credit cards with spending limits or automatic expiration dates, preventing unwanted renewals.
• Enable billing alerts: Make sure billing emails from monday.com aren't filtered to spam so you receive renewal notifications.
• Audit workspaces: Periodically review all workspaces you own or are a member of and archive or delete unused ones.

Why Charges May Appear Under Different Descriptors

Depending on your region and payment processor, MONDAY.COM charges may appear under slight variations:

• MONDAY.COM
• MONDAY
• MONDAY LTD
• MONDAY.COM INC
• MONDAY WORK MANAGEMENT

All of these indicate a legitimate monday.com transaction. The company is headquartered in Israel with subsidiaries in the U.S. and other countries, which may affect the descriptor format.

Contacting monday.com Support

For billing questions, subscription management, or technical support:

• Phone (US): 1-888-825-6538
• Email: support@monday.com
• Support site: support.monday.com
• Live chat: Available through the monday.com dashboard (bottom-right corner)
• Billing management: Admin > Billing within your monday.com account

monday.com's support team is known for being responsive, especially for billing and refund inquiries.

Final Thoughts

A MONDAY.COM charge on your bank statement almost always represents a subscription to monday.com's project management platform, billed monthly or annually based on the number of users in your workspace. By logging into your monday.com account and reviewing your billing settings, you can quickly verify the charge, manage your subscription, or cancel to stop future billing. If the charge is unauthorized, contact monday.com support and your bank immediately. With proper workspace management and billing monitoring, you can avoid unexpected charges and make the most of monday.com's powerful collaboration tools.