DASHLANE INC Charge on Your Bank Statement — What It Is & How to Get a Refund

Understanding DASHLANE Charges on Your Bank Statement

If you've noticed a charge labeled "DASHLANE" or "DASHLANE SUB" on your credit card or bank statement, you're seeing a payment to Dashlane, one of the world's leading password management and digital security platforms. Used by over 20 million individuals and thousands of businesses worldwide, Dashlane secures passwords, payment information, and personal data with military-grade encryption.

Dashlane charges typically appear for Premium, Family, or Business subscriptions that provide advanced features beyond the free plan. Understanding these charges helps you verify legitimate transactions, manage your security subscriptions, and identify any unexpected billing activity.

What is Dashlane and Why Am I Being Charged?

Dashlane is a password manager and digital wallet application founded in 2009 that securely stores and autofills passwords, payment information, IDs, and secure notes across all your devices. The platform uses zero-knowledge encryption, meaning Dashlane cannot access your stored data—only you can decrypt it with your Master Password.

Dashlane operates on a freemium model: basic password management is free with limitations, while Premium, Family, and Business plans unlock full features. The DASHLANE charge on your statement indicates you have or had a paid subscription.

Common Reasons for Dashlane Charges

• Premium Subscription: $4.99/month or $59.99/year for unlimited passwords and devices
• Family Plan: $89.99/year for up to 10 family members or household users
• Business Subscription: $8-$12 per user/month for enterprise password management
• Free Trial Conversion: 30-day free Premium trial ended and converted to paid subscription
• Annual Renewal: Yearly subscription automatically renewed
• Plan Upgrade: Switched from Free to Premium or from Premium to Family

How Much Does Dashlane Cost?

Dashlane offers transparent pricing across multiple subscription tiers:

Individual Plans

• Free Plan: $0/month
• 1 device only
• Up to 50 passwords
• Basic password health monitoring
• Premium Plan: $4.99/month or $59.99/year
• Unlimited devices
• Unlimited passwords
• Dark web monitoring
• VPN for WiFi protection
• 1GB encrypted file storage
• Priority customer support

Family Plan

• Family (up to 10 users): $89.99/year
• All Premium features for each user
• Shared family account dashboard
• Individual vaults for each member
• Share passwords securely between family members

Business Plans

• Business Plan: $8/user/month (billed annually)
• Business Plus: $12/user/month (billed annually)
• All Premium features for teams
• Admin console and reporting
• SSO and Active Directory integration
• Advanced security policies

Savings Breakdown

Annual billing saves approximately 17% compared to monthly for Premium ($59.99 vs. $59.88). Family plan saves significantly compared to 10 individual Premium subscriptions ($89.99 vs. $599.90).

Recognizing Legitimate Dashlane Charges

Dashlane transactions typically appear on your statement as:

• DASHLANE
• DASHLANE SUB
• DASHLANE PREMIUM
• DASHLANE.COM
• DASHLANE INC

Legitimate charges are accompanied by email confirmations:

• Welcome emails when you first subscribe
• Payment receipts after each billing cycle
• Renewal reminders before annual subscriptions renew
• Trial expiration notices before free trials convert to paid
• Upgrade confirmations if you change plan tiers

Search your inbox for emails from "@dashlane.com" to verify charges and review subscription history.

What to Do If You Don't Recognize the Charge

If you see a DASHLANE charge you don't recognize:

1. Search Your Email

Look for emails from Dashlane:

• Account creation confirmations
• Free trial signup notifications
• Payment receipts and renewal notices
• Password health or security alerts

Search terms: "Dashlane", "dashlane.com", "Premium subscription", "payment receipt". Check spam and promotions folders.

2. Check With Family or Household Members

Dashlane is used by:

• Security-conscious individuals managing many online accounts
• Families sharing a Family plan subscription
• Remote workers or freelancers needing secure password management
• Small business owners managing team credentials

Ask if anyone created a Dashlane account or added you to a Family plan.

3. Review Your Dashlane Account

If you have an account:

• Log in at dashlane.com or open the Dashlane app
• Go to Settings > Subscription
• Check your current plan, billing cycle, and next charge date
• Review billing history for past charges
• Verify payment methods on file

4. Try Password Reset

If you're unsure if you have an account, try resetting your password at dashlane.com using email addresses you commonly use. If an account exists, you'll receive a password reset email.

5. Contact Dashlane Support

For unresolved questions:

• Email: support@dashlane.com
• Help Center: support.dashlane.com
• Live Chat: Available through dashlane.com when logged in

Provide: charge date, amount, last 4 digits of card, and any email addresses that might be associated with the account.

How to Cancel Your Dashlane Subscription

If you've decided you no longer need Dashlane Premium:

Cancel via Web

1. Log into your account at dashlane.com
2. Click your profile icon (top right)
3. Select Settings
4. Navigate to Subscription tab
5. Click Cancel subscription
6. Follow the prompts and confirm cancellation
7. You'll receive a confirmation email

Cancel via Mobile App

1. Open Dashlane app
2. Tap Settings (gear icon)
3. Select Subscription
4. Tap Cancel subscription
5. Confirm cancellation

Cancel via Email

Alternatively, email support@dashlane.com with:

• Your account email address
• Request to cancel subscription
• Brief reason for cancellation (optional)

Important Cancellation Details

• Premium access continues until the end of your current billing period
• No refunds for partial months on monthly plans (unless within refund window)
• Annual subscriptions may be eligible for prorated refunds if canceled early
• Your passwords and data remain accessible in the Free plan (with limitations)
• You can resubscribe anytime; all data is preserved

Dashlane Refund Policy

Dashlane's refund policy varies by subscription type:

Annual Subscriptions

• Timeframe: 30 days from purchase date
• Eligibility: If you're unsatisfied or mistakenly subscribed
• Process: Email support@dashlane.com with order details
• Refund Method: Original payment method within 5-10 business days
• Prorated Refunds: May be available for cancellations mid-year (case-by-case)

Monthly Subscriptions

• Timeframe: Very limited refund window
• Eligibility: Technical issues, billing errors, or exceptional circumstances
• Process: Contact support immediately upon noticing the issue

Business Plans

• Refund terms negotiated with sales team
• Typically pro-rated for annual contracts

To request a refund, email support@dashlane.com with: account email, order/invoice number, charge amount, and reason for refund request.

Preventing Unexpected Dashlane Charges

Avoid surprise charges:

• Set Calendar Reminders: Note trial end date and annual renewal date
• Enable Email Notifications: Keep Dashlane emails active for billing reminders
• Review Subscription Status: Check Settings > Subscription monthly
• Cancel Trials Early: If unsure about continuing, cancel before trial ends
• Monitor Credit Card Statements: Review monthly for recurring subscriptions
• Update Payment Methods: Remove expired cards to prevent failed payments and account issues
• Understand Trial Terms: Know when free trials convert and what they'll cost

When to Dispute a Dashlane Charge

Consider disputing with your bank or credit card issuer if:

• You never created a Dashlane account or authorized any subscription
• You canceled your subscription before renewal but were still charged
• You were charged multiple times for the same billing period
• Your account was compromised and someone else subscribed using your payment method
• You requested a refund within policy window but Dashlane refused
• You were charged a different amount than agreed upon

Before filing a chargeback, document:

• Email correspondence with support@dashlane.com
• Screenshots of account settings showing cancellation or subscription status
• Receipts and payment confirmations
• Timeline of events (signup, trial, cancellation attempts, charges)

Dashlane vs. Other Password Managers

Understanding how Dashlane compares:

Dashlane vs. 1Password

1Password ($2.99-$4.99/month) focuses on family and team collaboration, while Dashlane emphasizes individual security features like VPN and dark web monitoring. Both offer similar core password management.

Dashlane vs. LastPass

LastPass Free offers unlimited passwords on unlimited devices (Dashlane Free limits to 1 device). Dashlane Premium includes VPN; LastPass does not. Pricing is similar for premium tiers.

Dashlane vs. Bitwarden

Bitwarden is open-source and significantly cheaper ($10/year vs. $59.99/year). Dashlane offers more polished UI, VPN, and dark web monitoring but at a higher price point.

Dashlane vs. Built-In Browser Managers

Chrome, Safari, and Firefox have free built-in password managers. Dashlane offers stronger encryption, cross-platform sync, additional security features (VPN, dark web monitoring), and secure storage for payment info and documents.

Contact Dashlane Support

For assistance with DASHLANE charges or account questions:

• Email: support@dashlane.com
• Help Center: https://support.dashlane.com
• Website: https://www.dashlane.com
• Live Chat: Available through dashlane.com when logged in
• Community Forum: https://community.dashlane.com
• Social Media: @Dashlane on Twitter, Facebook, LinkedIn

Note: Dashlane does not have a public phone number. All support is handled via email, chat, or help center.

When contacting support, include:

• Your account email address
• Charge date and amount
• Last four digits of charged card
• Order/invoice number (from receipt email if available)
• Clear description of your issue

Dashlane's support team typically responds within 24-48 hours. For urgent account security issues, clearly mark your email subject as "URGENT: Account Security" to prioritize your request. If you're a Business subscriber, you may have access to priority support channels through your admin console.