Temu Return Policy
Temu offers a 90-day return window with the first return per order free. Items must be unused and in original packaging.
- Return window
- 90 days from purchase date
- Receipt required
- Not required
- Restocking fee
- First return per order free; items returned in original packaging only
- Online returns
- Drop-off at UPS or USPS (prepaid label via app)
- Opened items
- Items must be unused, unwashed, and in original packaging; some exceptions for defective items.
- Electronics window
- 90 days
Temu provides a 90-day return window with the first return per order free via prepaid label. Returns are managed through the Temu app, and refunds are processed once the carrier scans the package.
Items must be unused and in original packaging. Non-returnable categories include consumables, digital goods, and personalized items.
Exceptions & gotchas
- Consumables (food, vitamins) — not returnable
- Digital goods — not returnable
- Personalized/custom items — not returnable
- Items marked non-returnable on listing
Frequently Asked Questions
How long do I have to return items to Temu?
90 days from purchase date
Does Temu require a receipt for returns?
Not required. Items must be unused, unwashed, and in original packaging; some exceptions for defective items.
Does Temu charge a restocking fee?
First return per order free; items returned in original packaging only
How can I return an online Temu order?
You can return online orders via: Drop-off at UPS or USPS (prepaid label via app).
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