Amazon Return Policy
Amazon offers free 30-day returns for most items with convenient drop-off at Whole Foods, UPS, and Kohl's locations.
- Return window
- 30 days for most Amazon-fulfilled items
- Receipt required
- Not required
- Restocking fee
- No restocking fee on Amazon-sold items; third-party sellers may charge fees
- Online returns
- Drop-off at Amazon Hub, Drop-off at UPS Store (no box required), Drop-off at Whole Foods, Drop-off at Kohl's, Schedule USPS pickup
- Opened items
- Opened items accepted if return is initiated within 30 days.
- Electronics window
- 30 days
- Holiday extension
- Extended through January 31, 2026
Amazon makes returns convenient with a 30-day window and multiple free drop-off options including UPS Stores (no box required), Whole Foods, and Kohl's locations.
Third-party marketplace sellers set their own return policies, which may be less generous. Digital content is generally non-refundable once downloaded.
Exceptions & gotchas
- Third-party sellers — varies by seller policy
- Digital software and downloadable games — no refunds once downloaded
- Customized/personalized items — not returnable
- Hazardous materials — not returnable
Frequently Asked Questions
How long do I have to return items to Amazon?
30 days for most Amazon-fulfilled items
Does Amazon require a receipt for returns?
Not required. Opened items accepted if return is initiated within 30 days.
Does Amazon charge a restocking fee?
No restocking fee on Amazon-sold items; third-party sellers may charge fees
How can I return an online Amazon order?
You can return online orders via: Drop-off at Amazon Hub, Drop-off at UPS Store (no box required), Drop-off at Whole Foods, Drop-off at Kohl's, Schedule USPS pickup.
Similar stores in Online Marketplace
Want to compare Amazon with other retailers?
Browse all refund policies →