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Specialty
Sephora Return Policy
Sephora accepts opened and used beauty products within 60 days for a full refund, plus an additional 30 days for store credit.
Easy
Policy at a glance
- Return window
- 60 days for full refund; 30 additional days for store credit
- Receipt required
- Not required
- Restocking fee
- No restocking fee
- Online returns
- In-store drop-off, Mail-in via prepaid label
- Opened items
- Used or opened beauty products accepted within 60 days.
- Electronics window
- Same as general window
Sephora accepts returns of opened and used beauty products within 60 days of purchase for a full refund. An additional 30 days (days 61–90) are available for a store credit or exchange.
Purchases can be looked up via your Beauty Insider account. Items marked as "final sale" cannot be returned.
Source: Official Sephora policy page
Exceptions & gotchas
- Fragrances — gently used accepted
- Items marked final sale — not returnable
- Salon services — no refunds
Frequently Asked Questions
How long do I have to return items to Sephora?
60 days for full refund; 30 additional days for store credit
Does Sephora require a receipt for returns?
Not required. Used or opened beauty products accepted within 60 days.
Does Sephora charge a restocking fee?
No restocking fee
How can I return an online Sephora order?
You can return online orders via: In-store drop-off, Mail-in via prepaid label.
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