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Specialty
REI Return Policy
REI co-op members get 365-day returns including used gear. Non-members have 90 days. No restocking fees, free return shipping.
Very Easy
Policy at a glance
- Return window
- 365 days for REI members; 90 days for non-members
- Receipt required
- Not required
- Restocking fee
- No restocking fee
- Online returns
- In-store drop-off, Mail-in via prepaid label (UPS)
- Opened items
- Used items accepted within the return window if customer is unsatisfied.
- Electronics window
- 90 days
REI co-op members enjoy a 365-day return window — even on used gear if not fully satisfied. Non-members have a 90-day window. Free return shipping is available via prepaid UPS label.
Outdoor electronics are limited to 90 days. Items from the REI Outlet carry a 30-day window. For safety reasons, helmets must be returned unused.
Source: Official REI policy page
Exceptions & gotchas
- Outdoor electronics — 90 days
- Items purchased from REI Outlet — 30 days
- Helmets — must be unused (safety concern)
Frequently Asked Questions
How long do I have to return items to REI?
365 days for REI members; 90 days for non-members
Does REI require a receipt for returns?
Not required. Used items accepted within the return window if customer is unsatisfied.
Does REI charge a restocking fee?
No restocking fee
How can I return an online REI order?
You can return online orders via: In-store drop-off, Mail-in via prepaid label (UPS).
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