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How to Get a Refund from ExpressVPN

Step-by-step guide to getting your money back from ExpressVPN

30-day refund windowVisit websiteMerchant Guide

Quick Answer: ExpressVPN Refund Policy

Refund Window
30 days
Refund Method
Original payment method
Key Condition
Must contact support first

View ExpressVPN's official refund policy →

ExpressVPN Refund Policy

About ExpressVPN Charges

ExpressVPN (owned by Kape Technologies) is a premium VPN service. Charges appear as "EXPRESSVPN," "EXPRESS VPN," or various payment processor names. Common charges include monthly plans ($12.95/month), 6-month plans ($9.99/month), and annual plans ($8.32/month billed annually). ExpressVPN also bundles with Aircove router hardware.

Unexpected charges typically come from auto-renewal at the standard rate after a promotional period ends, or subscription renewals you forgot about.

ExpressVPN Refund Policy

  • 30-day money-back guarantee: Full refund within 30 days, no questions asked
  • Auto-renewal: Cancel before renewal to avoid charges
  • App store: If purchased through Apple/Google, request refund through them
  • After 30 days: No refunds available

How to Contact ExpressVPN Support

Step-by-Step: How to Get an ExpressVPN Refund

  1. Contact live chat: Visit expressvpn.com and start a live chat.
  2. Request refund: State that you want to cancel and receive a refund under the 30-day guarantee.
  3. Provide account details: Share your registered email address.
  4. Confirm cancellation: Verify that auto-renewal is disabled.
  5. Check your bank: Refund should appear within 5-7 business days.

What to Do If Your Refund Is Denied

  • Reference the guarantee: Cite ExpressVPN's published 30-day money-back guarantee
  • Credit card chargeback: Dispute with your bank
  • PayPal dispute: Open a dispute if paid via PayPal
  • BBB complaint: File at bbb.org

How to Get a Refund from ExpressVPN: Step-by-Step

Follow these steps in order to maximize your chances of getting your money back.

  1. 1

    Log in to your account

    Visit ExpressVPN's website and sign in to the account used for the purchase you want to refund.

  2. 2

    Find your order

    Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.

  3. 3

    Submit a refund request

    Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.

  4. 4

    If denied, contact support directly

    If your online request is rejected, reach out to ExpressVPN support at support@expressvpn.com. Explain your situation and ask for escalation to a supervisor.

  5. 5

    File a chargeback with your bank

    If ExpressVPN refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.

  6. 6

    Escalate if needed

    For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.

Common Refund Situations

Select the scenario that best describes your situation with ExpressVPN.

Subscription charged after cancellation

You cancelled your ExpressVPN subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.

Defective or damaged product received

Your order arrived broken or not working as described. ExpressVPN is generally required to offer a refund or replacement for defective items under consumer protection law.

Order never arrived

Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with ExpressVPN immediately.

Item not as described

The product you received doesn't match what was advertised on ExpressVPN's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.

Unauthorized charge on your account

You see a charge from ExpressVPN that you didn't authorize. Report this immediately to both ExpressVPN and your bank — this may qualify as fraud.

Changed your mind / buyer's remorse

You want to return an item you no longer need. Success depends on ExpressVPN's return policy — act quickly as most merchants have a limited return window.

Contact ExpressVPN Directly

Before filing a formal dispute, try reaching out to ExpressVPN directly. Many issues can be resolved faster this way.

Email

support@expressvpn.com

Website

Visit support page

ExpressVPN Refund Timeline

Here's what to expect after you submit your refund request.

1

Day 0

Request Submitted

You submit your refund request online or via customer support.

2

Days 3–5

Processing

The merchant reviews your request and approves or escalates it.

3

Days 5–10

Under Review

Refund is being processed by the merchant's finance team.

4

Days 10–14

Credit Issued

Funds are returned to your original payment method.

* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.

If ExpressVPN Refuses Your Refund

You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.

Step 1.File a chargeback with your bank

Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.

Learn how to file a chargeback →

Step 2.File a BBB complaint

Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.

File a BBB complaint →

Step 3.Contact your state Attorney General

File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.

Find your state AG →

Step 4.Report to the CFPB

Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.

File a CFPB complaint →

Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →

Frequently Asked Questions: ExpressVPN Refunds

Does ExpressVPN offer a money-back guarantee?
Yes, ExpressVPN offers a 30-day money-back guarantee on all plans with no questions asked. Contact support via live chat to request your refund.
How do I cancel ExpressVPN?
Log into your ExpressVPN account, go to Subscription settings, and turn off auto-renewal. Contact live chat support to request a refund if within 30 days.
How long does an ExpressVPN refund take?
Refunds typically process within 5-7 business days, depending on your payment method.
Can I get an ExpressVPN refund after 30 days?
No, ExpressVPN strictly enforces the 30-day window. After 30 days, refunds are not available.

More Merchant Refund Guides

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Charges from ExpressVPN

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EXPRESSVPN
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Can't Get Your ExpressVPN Refund?

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