How to Get a Refund from Amazon
Step-by-step guide to getting your money back from Amazon
Quick Answer: Amazon Refund Policy
- Refund Window
- Varies by item
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Amazon Refund Policy
Amazon is the largest online retailer in the United States. Amazon charges may appear on your statement as AMZN MKTP US, AMAZON.COM, AMZ*Digital, or similar descriptors depending on whether the purchase was from Amazon directly or a third-party Marketplace seller.
Amazon generally allows returns within 30 days of delivery for most items. For digital purchases, refund eligibility varies. To request a refund, visit your Orders page in your Amazon account and select the item you wish to return.
Official refund policy
View Amazon's full refund policyHow to Get a Refund from Amazon: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Amazon's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Amazon support at cs-reply@amazon.com or call 1-888-280-4331. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Amazon refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Amazon.
Subscription charged after cancellation
You cancelled your Amazon subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Amazon is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Amazon immediately.
Item not as described
The product you received doesn't match what was advertised on Amazon's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Amazon that you didn't authorize. Report this immediately to both Amazon and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Amazon's return policy — act quickly as most merchants have a limited return window.
Contact Amazon Directly
Before filing a formal dispute, try reaching out to Amazon directly. Many issues can be resolved faster this way.
Amazon Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Amazon Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
More Merchant Refund Guides
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More merchant guides coming soon. Need help now? Start a dispute →
Charges from Amazon
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Can't Get Your Amazon Refund?
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