UBISOFT+ Charge on Your Bank Statement

Understanding UBISOFT+ Charges on Your Bank Statement

If you've discovered a charge labeled "UBISOFT+" or "UBISOFT PLUS" on your bank or credit card statement, you're seeing a subscription fee from Ubisoft+, the gaming subscription service from Ubisoft Entertainment. This guide explains what Ubisoft+ is, how it works, why you were charged, and how to manage or cancel your subscription.

What is Ubisoft+?

Ubisoft+ (formerly called Uplay+ before rebranding in 2020) is a subscription-based gaming service from Ubisoft, one of the world's largest video game publishers. Launched in September 2019, Ubisoft+ provides subscribers with access to over 100 Ubisoft games across PC and cloud gaming platforms, including popular franchises like Assassin's Creed, Far Cry, Rainbow Six, Watch Dogs, Tom Clancy's The Division, and many others.

The service operates similarly to Xbox Game Pass or PlayStation Plus, offering an all-you-can-play library for a monthly fee. Ubisoft+ includes new game releases on day one, all game DLC and expansions, exclusive in-game rewards, and both current and classic titles from Ubisoft's extensive catalog.

Ubisoft+ Subscription Tiers

Ubisoft+ Premium (PC)

The flagship tier available on PC through Ubisoft Connect (formerly Uplay) launcher, Amazon Luna, and Google Stadia (before its closure). Premium includes:

• 100+ Ubisoft games
• New releases day one
• All DLC and expansions
• Exclusive rewards and in-game content
• Cloud gaming on supported platforms

Pricing: $17.99/month

Ubisoft+ Classics

A curated selection of classic Ubisoft titles available through PlayStation Plus Extra/Premium and Xbox Game Pass Ultimate (bundled with those services, not sold separately as a standalone Ubisoft subscription).

Why Did Ubisoft+ Charge My Account?

Monthly Subscription Renewal

The most common reason is automatic monthly renewal of your Ubisoft+ Premium subscription. Subscriptions renew on the same day each month unless you cancel. Ubisoft sends email reminders before renewal, but these can be missed.

Free Trial Conversion

Ubisoft frequently offers free trials (typically 7-30 days) for Ubisoft+. If you signed up for a trial and provided payment information without canceling before the trial ended, it automatically converted to a paid subscription.

New Subscription Signup

If you recently subscribed to play a new Ubisoft game release (like a new Assassin's Creed or Far Cry title), the first monthly charge appears within days of signup.

Annual Subscription

If you opted for annual billing to save money, you'll see a larger single charge of $215.88 once per year instead of monthly $17.99 charges.

Ubisoft+ Pricing

• Monthly Premium: $17.99/month
• Annual Premium: $215.88/year (slight savings over monthly)
• Promotional Rates: First month discounts (often $9.99 or $1) during special offers

How to Verify Your Ubisoft+ Subscription

1. Visit www.ubisoft.com and log in
2. Click your profile icon → Account Management
3. Select "Subscriptions" tab
4. Review active Ubisoft+ subscription details
5. Check billing history for transaction dates and amounts

How to Cancel Ubisoft+ Subscription

Via Ubisoft Website

1. Log into ubisoft.com
2. Go to Account Management → Subscriptions
3. Click "Cancel Subscription"
4. Confirm cancellation
5. You keep access until current billing period ends

Via Ubisoft Connect Launcher

1. Open Ubisoft Connect on PC
2. Click profile → Account Information
3. Navigate to Subscriptions
4. Cancel subscription

Console Subscriptions

If you access Ubisoft+ Classics through PlayStation Plus or Xbox Game Pass, manage the subscription through PlayStation or Xbox account settings, not Ubisoft directly.

Ubisoft+ Refund Policy

Ubisoft does not have a standard refund policy for Ubisoft+ subscriptions. However:

• Refund requests are handled case-by-case within 14 days
• Technical issues or billing errors may qualify
• Minimal service usage improves refund chances
• Regional consumer protection laws may mandate refunds

How to Request Refund

1. Visit support.ubisoft.com
2. Submit a support ticket
3. Select "Ubisoft+" category
4. Explain refund reason with transaction details
5. Wait for support team response (24-72 hours)

What If You Don't Recognize the Charge?

Check Your Ubisoft Account

Log into ubisoft.com and check subscription status. You may have:

• Signed up during a game launch excitement
• Started a trial weeks ago that auto-converted
• Created an account for a specific game and forgot

Search Email

Look for emails from Ubisoft (@ubisoft.com) including:

• Subscription confirmation
• Trial activation
• Renewal reminders
• Billing receipts

Check Family Sharing

Ask household members if they used your payment method to subscribe to Ubisoft+ for gaming.

Contact Ubisoft Support

Visit support.ubisoft.com and submit a ticket with:

• Charge date and amount
• Possible email addresses
• Request for investigation

Common Reasons for Forgotten Ubisoft+ Subscriptions

• Game Launch Hype: Signing up to play a new release then forgetting to cancel
• Trial Periods: Free trials that silently convert to paid after 7-30 days
• One-Time Gaming Binges: Subscribing for a specific game, finishing it, then forgetting the ongoing subscription
• Platform Confusion: Not realizing Ubisoft+ is separate from PlayStation Plus or Xbox Game Pass

Is Ubisoft+ Worth Keeping?

Good Value If You:

• Play multiple Ubisoft games per year
• Want day-one access to new Ubisoft releases
• Enjoy Assassin's Creed, Far Cry, Rainbow Six, or other Ubisoft franchises
• Prefer subscription access over purchasing individual games
• Play games intensively for a month then move on

Consider Canceling If You:

• Finished the game you wanted and don't plan to play others
• Haven't launched a Ubisoft game in 2+ months
• Prefer owning games permanently
• Can buy the games you want for less than ongoing subscription cost
• Already have access through Xbox Game Pass or PlayStation Plus

Ubisoft+ Alternatives

• Xbox Game Pass: Includes Ubisoft+ Classics plus many other publishers
• PlayStation Plus Extra/Premium: Includes Ubisoft+ Classics catalog
• EA Play: EA's game subscription service
• Buy Games Directly: Purchase individual Ubisoft games during sales

Contact Ubisoft Support

• Website: www.ubisoft.com
• Support Center: support.ubisoft.com
• Live Chat: Available through support center during business hours
• Community Forums: forums.ubisoft.com

Note: Ubisoft does not offer phone support. All inquiries handled via online ticket system or live chat.

Is Ubisoft+ Legitimate?

Yes, Ubisoft+ is completely legitimate. Ubisoft is a major video game publisher founded in 1986, responsible for iconic franchises like Assassin's Creed, Rainbow Six, and Far Cry. Ubisoft+ is their official subscription service. Charges from UBISOFT+ are legitimate if you have an active subscription, though gaming subscriptions are commonly forgotten after completing the desired game.