TRELLO Charge on Your Bank Statement

Understanding TRELLO Charges on Your Bank Statement

If you've noticed a charge labeled "TRELLO" on your credit card or bank statement, you're seeing a transaction from Trello, the popular project management and collaboration tool owned by Atlassian. This charge typically appears when you have an active paid subscription to Trello's Standard, Premium, or Enterprise plans.

What Is Trello?

Trello is a web-based project management application that uses boards, lists, and cards to help individuals and teams organize tasks and workflows. While Trello offers a robust free plan, many users upgrade to paid tiers for advanced features like unlimited Power-Ups, advanced checklists, custom fields, and priority support.

Trello Subscription Tiers

• Free Plan: Basic features with limited Power-Ups
• Standard ($5/user/month): Unlimited boards, advanced checklists, and custom fields
• Premium ($10/user/month): Calendar view, dashboard view, and workspace views
• Enterprise ($17.50/user/month): Organization-wide permissions and admin controls

Common Reasons for TRELLO Charges

There are several legitimate reasons why you might see a TRELLO charge on your statement:

1. Active Subscription

The most common reason is an active paid Trello subscription. If you or someone in your organization signed up for Standard, Premium, or Enterprise, charges will appear monthly or annually depending on your billing cycle.

2. Free Trial Conversion

Trello offers 14-day free trials for paid plans. If you started a trial and didn't cancel before it ended, your card was automatically charged when the trial converted to a paid subscription. Many users forget about trial subscriptions, especially if they signed up to test features for a specific project.

3. Team Workspace Billing

If you're part of a team workspace, you might be paying for multiple user seats. The charge amount will reflect the number of users multiplied by the per-user cost. For example, a Standard plan for 5 users would be $25/month.

4. Power-Up Purchases

While most Power-Ups are included with paid plans, some third-party integrations and automations may have separate charges that appear alongside your Trello subscription.

How to Verify Your Trello Charges

To confirm whether a TRELLO charge is legitimate, follow these steps:

1. Log into your Trello account at trello.com
2. Click your profile icon in the top-right corner
3. Select "Settings" from the dropdown menu
4. Navigate to the "Billing" section
5. Review all active workspaces and their subscription plans
6. Check billing history for past charges and receipts

How to Cancel Your Trello Subscription

If you want to stop future TRELLO charges, you can cancel your subscription at any time:

1. Log into Trello and go to Settings > Billing
2. Select the workspace you want to downgrade
3. Click "Change plan" or "Cancel subscription"
4. Choose the Free plan option
5. Confirm the cancellation

Your subscription will remain active until the end of your current billing period, after which you'll be downgraded to the free plan. No further charges will occur.

Trello Refund Policy

Trello, as part of Atlassian, offers refunds under certain conditions. Annual subscriptions can typically be refunded within 30 days of purchase. Monthly subscriptions are generally not refundable, but canceling will prevent future charges. To request a refund, contact Trello support at support@trello.com with your transaction details and account information.

What to Do If You Don't Recognize the Charge

If you see a TRELLO charge but don't recall creating an account or subscribing:

• Check with household members: Family members or roommates might have used your payment method
• Search your email: Look for Trello receipts or account creation emails
• Review old accounts: You might have created a Trello account for a past project or job
• Contact Trello support: Reach out to support@trello.com to inquire about the charge
• Consider fraud: If you're certain the charge is unauthorized, contact your bank immediately to dispute it and change your card information

Preventing Unwanted Trello Charges

To avoid surprise charges from Trello in the future:

• Set calendar reminders before free trials end (Trello trials last 14 days)
• Review your Trello billing settings quarterly
• Use a dedicated card for subscription services to track recurring charges
• Enable email notifications for billing in Trello settings
• Cancel subscriptions immediately if you stop using Trello actively

Contacting Trello Support

If you need assistance with a TRELLO charge, Trello's support team can help clarify billing questions, process refund requests, or investigate unauthorized charges. You can reach them at:

• Support Portal: support.atlassian.com/trello
• Email: support@trello.com
• Phone: +1-800-513-8024

Disputing a Trello Charge

If you've contacted Trello and haven't received a satisfactory resolution, or if you believe the charge is fraudulent, you can dispute it through your credit card company or bank. Provide them with:

• The transaction date and amount
• Your attempts to resolve with Trello
• Any email correspondence with Trello support
• Evidence that you canceled the subscription (if applicable)

Most card issuers offer chargeback protection for unauthorized or disputed charges, though you should attempt to resolve directly with Trello first whenever possible.

Final Thoughts

TRELLO charges on your bank statement are typically legitimate subscription payments for Trello's paid project management services. By regularly reviewing your Trello billing settings and canceling unused subscriptions, you can maintain control over your recurring charges and avoid unexpected fees.