SLACK *BUSINESS Charge on Your Credit Card Statement

SLACK *BUSINESS→Slack
digital_services3,000 monthly searches

Last updated:

Quick Answer

Likely Legitimate

SLACK *BUSINESS is a charge from Slack. If you don't recognize this charge, review your recent purchases or contact the merchant directly.

Dispute steps FAQ

Slack

digital_services

slack.com
feedback@slack.com
Contact Support
Refund Policy
Refund Window: Pro-rated refunds available for annual plans if canceled within 30 days

Understanding SLACK *BUSINESS Charges

A charge labeled "SLACK *BUSINESS" or "SLACK TECHNOLOGIES" on your bank statement represents a subscription payment for Slack, the widely-used business communication and collaboration platform. Slack is now owned by Salesforce and serves millions of users across teams, companies, and organizations worldwide. The charge covers your workspace subscription, which includes access to features like unlimited message history, app integrations, and collaboration tools.

Why You're Seeing This Charge

Slack charges appear on your statement for several reasons:

  • Paid Workspace Subscription: Your team or company has a Slack Pro, Business+, or Enterprise Grid subscription that renews monthly or annually.
  • Workspace Owner/Admin: If you're the workspace owner or billing admin, subscription charges appear on your payment method.
  • Multiple Workspaces: You may be billed separately for different Slack workspaces you own or administer.
  • Trial Conversion: A free trial for Pro or Business+ features ended and converted to a paid subscription.
  • User Seat Adjustments: Your team added members, triggering charges for additional active users.
  • Annual Renewal: If you chose annual billing, you'll see a larger once-per-year charge for all users.

How Slack Charges Appear

Slack transactions can appear under various descriptors on your statement:

  • SLACK *BUSINESS: The most common descriptor for subscription charges
  • SLACK TECHNOLOGIES: The full legal company name
  • SLACK.COM: Indicates payment processed through the Slack website
  • SALESFORCE SLACK: May show parent company Salesforce with Slack
  • SLACK WORKSPACE: Generic workspace subscription billing

Slack Pricing Structure

Understanding Slack's pricing helps identify what you're paying for:

Slack Plans

  • Free Plan: $0 – Limited to 90 days of message history and 10 app integrations
  • Pro Plan: $8.75 per active user per month (monthly) or $7.25/user/month (annual) – Unlimited history, apps, and integrations
  • Business+: $12.50 per active user per month (monthly) or $10.25/user/month (annual) – Advanced features, compliance tools, 99.99% uptime SLA
  • Enterprise Grid: Custom pricing – For large organizations needing unlimited workspaces and enterprise-grade security

Active User Billing

Slack only charges for active users each billing period. An active user is anyone who has taken an action in Slack (sent messages, read content, used apps) during that period. Deactivated or completely inactive members don't incur charges. This means your monthly bill can fluctuate based on actual usage.

Common Reasons for Unexpected Charges

If you're surprised by a Slack charge, consider these scenarios:

  • Auto-renewal: Your subscription renewed automatically at the start of a new billing cycle
  • Added team members: New users joined your workspace, increasing your per-user charge
  • Forgotten workspace: You created a workspace for a side project or trial and forgot to downgrade or delete it
  • Shared payment method: A colleague or business partner set up billing on a shared company card
  • Multiple charges: You're paying for separate workspaces or different billing cycles overlapping

What to Do if You Don't Recognize the Charge

Follow these steps to investigate unexpected Slack charges:

  1. Check your email: Search for emails from Slack, feedback@slack.com, or noreply@slack.com with billing confirmations
  2. Review workspace memberships: Log into Slack and check which workspaces you're a member of in the top-left workspace switcher
  3. Access billing settings: If you're a Workspace Owner or Admin, go to Settings & administration > Billing to view payment history
  4. Check with colleagues: Ask team members or business partners if they set up a workspace using your payment method
  5. Contact Slack support: Visit slack.com/help or email feedback@slack.com with transaction details

How to Manage or Cancel Your Slack Subscription

Only Workspace Owners and Admins can manage billing. To cancel or downgrade:

  1. Click your workspace name in the top-left corner
  2. Select 'Settings & administration' > 'Settings'
  3. Navigate to 'Billing'
  4. Choose 'Change plan' to downgrade to Free or 'Cancel workspace subscription'
  5. Confirm your cancellation – access continues through the end of the current billing period

For workspaces created through enterprise accounts or third-party providers, you may need to cancel through your IT department or the original provisioning service.

Slack Refund Policy

Slack's refund policy varies by plan and circumstances:

  • Annual Plans: Pro-rated refunds available if canceled within 30 days of purchase or renewal
  • Monthly Plans: Generally no refunds, but you can cancel to prevent future charges
  • Billing Errors: Contact Slack support immediately if you believe you were incorrectly charged
  • Unused Seats: Deactivate users before the billing period ends to avoid charges for the next cycle

Preventing Future Unexpected Charges

To avoid surprise Slack bills:

  • Regularly review active workspace members and deactivate those who no longer need access
  • Set calendar reminders for annual renewal dates
  • Enable billing notifications in workspace settings
  • Assign a dedicated billing admin who monitors subscription costs
  • Consolidate workspaces when possible to simplify billing
  • Consider annual billing to lock in lower per-user rates and predictable costs

About Slack Technologies

Slack was founded in 2013 and quickly became one of the most popular business communication platforms globally. In 2021, Salesforce acquired Slack for $27.7 billion, integrating it into their Customer 360 platform suite. Slack serves as a hub for team communication, file sharing, video calls, and workflow automation through thousands of app integrations. It's used by companies of all sizes, from startups to Fortune 500 enterprises.

Contact Slack Support

If you need assistance with billing or charges:

  • Help Center: slack.com/help
  • Email Support: feedback@slack.com
  • Billing Support: Access through workspace Settings > Billing for workspace-specific help
  • Twitter: @SlackHQ for general inquiries and updates

Why SLACK *BUSINESS appears on your statement

Ranked by likelihood based on this charge type

1Monthly Slack Pro or Business+ subscriptionMost likely
2Annual workspace subscription renewal
3Additional user seats added to plan
4Enterprise Grid subscription chargePossible
5Overage charges for message history or storage
6Billing for multiple workspacesRed flag
7Forgotten trial workspace conversion

Other charges from Slack

DescriptorMeaning
SLACK *BUSINESSStandard Slack subscription charge
SLACK TECHNOLOGIESFull company name on billing statement
SLACK.COMPayment processed through Slack website
SALESFORCE SLACKParent company (Salesforce) shown with Slack
SLACK WORKSPACEWorkspace-specific subscription billing

What should I do about this charge?

Choose the path that matches your situation:

A

I recognize this charge

But I want a refund or to cancel it

  1. 1.Contact Slack directly via their support page
  2. 2.Reference their refund policy — refund window is Pro-rated refunds available for annual plans if canceled within 30 days (view policy)
  3. 3.If refused, use our wizard to generate a formal dispute letter
Get Refund Help →
B

I don't recognize this charge

This may be unauthorized or fraudulent

  1. 1.Check with household members or shared accounts
  2. 2.Review your email for order confirmations from Slack
  3. 3.Call your bank immediately — use the number on the back of your card
  4. 4.Request a new card number to prevent further unauthorized charges
Start Fraud Dispute →

How to dispute SLACK *BUSINESS

1

Contact Slack

Or visit their support page

Phone script

"I'm calling about a charge on my statement appearing as SLACK *BUSINESS. I'd like to request a refund or cancellation."

2

Reference their refund policy

Slack's refund window is Pro-rated refunds available for annual plans if canceled within 30 days.

Policy: View Refund Policy

🔒 Full dispute steps with personalized guidance

Get Full Dispute Plan →

Sample Dispute Letter

Dear [Bank Name],

I am writing to dispute a charge that appeared on my statement as "SLACK *BUSINESS" from Slack on [date] for $[amount].

🔒 Get a complete, personalized dispute letter

Generate My Dispute Letter →

Frequently Asked Questions

What is a SLACK *BUSINESS charge on my statement?
A SLACK *BUSINESS charge is a subscription payment for Slack, a business communication and collaboration platform. The charge covers your workspace subscription plan (Pro, Business+, or Enterprise Grid) and is based on the number of active users in your workspace.
Why is my Slack charge different each month?
Slack charges vary based on the number of active users in your workspace. Slack bills only for users who have been active in the billing period. If team members join or leave, or if some users become inactive, your monthly charge adjusts accordingly. Additional seats, upgraded plans, or multiple workspaces also affect the amount.
How much does Slack cost per user?
Slack Pro costs $8.75 per active user per month (or $7.25/user/month billed annually). Business+ costs $12.50 per user per month (or $10.25/user/month annually). Enterprise Grid pricing is custom. Free workspaces exist but have limited message history and features.
Can I get a refund from Slack?
Slack offers pro-rated refunds for annual plan cancellations within 30 days of purchase. For monthly plans, you can cancel anytime but typically won't receive a refund for the current billing period. Contact Slack billing support through your workspace settings to discuss specific refund requests.
How do I cancel my Slack subscription?
Workspace Owners or Admins can cancel by going to Slack workspace Settings & administration > Settings > Billing. Select 'Cancel workspace subscription' or downgrade to the Free plan. You'll retain access through the end of your billing period. Note: only workspace owners can manage billing.
Why am I charged for users who aren't using Slack?
Slack charges for 'active users' – anyone who has performed an action (sent a message, read content, etc.) during the billing period. Deactivated members don't count. If someone logs in even once during the month, they're considered active. You can deactivate users in workspace settings to prevent future charges.
Your Legal Rights

Your rights under FCBA:

  • •Dispute within 60 days of statement date
  • •Max $50 liability for unauthorized charges (most banks waive entirely)
  • •Bank must acknowledge within 30 days, resolve within 2 billing cycles

Verify this charge with official sources

Cross-reference SLACK *BUSINESS with government and consumer protection databases:

CFPB Complaint Portal

Consumer Financial Protection Bureau

File or track consumer financial complaints through CFPB

BBB Business Profile

Better Business Bureau

Check ratings, reviews, and complaint history

FTC Scam Reports

Federal Trade Commission

Report fraud or search for known scam patterns

BBB Scam Tracker

Better Business Bureau

Community-reported scams with merchant names

These links open external government and nonprofit websites. DidIBuyIt is not affiliated with these organizations.

Related charges

ADOBE *CREATIVE CLOUD
Adobe·digital_services
MCAFEE *ANTIVIRUS
McAfee·digital_services
AMAZON *KINDLE
Amazon Kindle·digital_services
MICROSOFT *STORE
Microsoft Store·digital_services
NORTON *SECURITY
Norton·digital_services
MICROSOFT *365
Microsoft 365·digital_services
APPLE *ITUNES
Apple iTunes·digital_services
AMZN DIGITAL*SVCS
Amazon Digital Services·digital_services
ZOOM.US *SUBSCRIPTION
Zoom·digital_services
ADOBE SYSTEMS
Adobe·digital_services
INTUIT *QUICKBOOKS
QuickBooks·digital_services
APPLE.COM/BILL ITUNES
Apple iTunes·digital_services
GOOGLE *ONE
Google One·digital_services
GOOGLE *GSUITE
Google Workspace·digital_services
DROPBOX *PLAN
Dropbox·digital_services
How we researched this article

Research methodology

This page about the SLACK *BUSINESS charge from Slack was compiled using:

  • Official merchant documentation, terms of service, and refund policies
  • Payment network (Visa, Mastercard) chargeback reason code documentation
  • Consumer Financial Protection Bureau (CFPB) guidelines and complaint data
  • Federal Trade Commission (FTC) consumer protection resources
  • Fair Credit Billing Act (FCBA) and Regulation E statutory requirements
  • Community reports and consumer experience databases (BBB, consumer forums)

Last reviewed and updated:

This content is for informational purposes only and does not constitute legal or financial advice. Always consult with your bank or a qualified professional for specific disputes.

Written by DidIBuyIt Editorial Team Verified against FTC and CFPB guidelines Last updated:

See another charge you don't recognize?

Search our database of 50,000+ credit card descriptors to identify any charge on your statement.

Search All Charges

Need help disputing this charge?

Our AI generates bank-ready dispute documents in minutes.

Start Free Dispute →Browse Bank Guides