If you've spotted a SHOPIFY MONTHLY charge on your bank or credit card statement and aren't sure what it is, you're not alone. Thousands of consumers search for this charge every month trying to understand where it came from and whether it's legitimate. This guide explains everything you need to know about the SHOPIFY MONTHLY transaction, including what it means, why it appeared, and how to dispute it if necessary.
What Is the SHOPIFY MONTHLY Charge?
The SHOPIFY MONTHLY charge is a digital service charge from Shopify. When you make a subscription or service fee with Shopify, it may appear on your bank or credit card statement under this descriptor. The exact wording can vary slightly depending on your bank or card issuer, but it typically includes "SHOPIFY MONTHLY" or a variation of it.
Shopify uses this billing descriptor to identify transactions processed through their payment system. The charge amount should correspond to a subscription or service fee you made, including any applicable taxes, fees, or tips.
Why Did This Charge Appear on My Statement?
There are several common reasons you might see a SHOPIFY MONTHLY charge on your statement:
- A recent subscription or service fee: You may have made a purchase or payment with Shopify that you've forgotten about. Check your email for order confirmations or receipts.
- Recurring billing: If you have a subscription or membership with Shopify, this could be a scheduled recurring charge.
- Pending or delayed charge: Some transactions take several days to process. A charge from a few days ago may just now be appearing on your statement.
- Family or authorized user: Someone with access to your card — such as a spouse, family member, or authorized user — may have made the purchase.
- Pre-authorization hold: Shopify may have placed a temporary hold on your card that will be adjusted or released once the final amount is confirmed.
- Unauthorized transaction: In rare cases, the charge could be fraudulent. If you've never used Shopify's services, take immediate action to secure your account.
How to Get a Refund for a SHOPIFY MONTHLY Charge
If you believe the SHOPIFY MONTHLY charge is incorrect or unauthorized, here's how to pursue a refund:
Step 1: Contact Shopify Directly
Your first step should always be to reach out to Shopify's customer support. Many billing issues can be resolved quickly by contacting the merchant directly. Have your transaction details ready, including the date, amount, and any order or confirmation numbers.
Step 2: Check Your Account History
Log into your Shopify account and review your purchase history. Look for any orders, subscriptions, or payments that match the charge amount. This can help clarify whether the charge is legitimate.
Step 3: File a Dispute with Your Bank
If Shopify is unresponsive or refuses to issue a refund, you have the right to dispute the charge with your bank or credit card issuer. Under the Fair Credit Billing Act (FCBA), you can dispute charges if:
- The charge was unauthorized
- The amount was incorrect
- You didn't receive the goods or services paid for
- The goods or services were significantly different from what was described
You generally have 60 days from the date the charge appeared on your statement to file a dispute.
Step 4: Use Refunder.ai to Streamline Your Dispute
Refunder.ai helps consumers like you draft professional dispute letters and navigate the chargeback process. Our AI-powered tool walks you through each step, ensuring your dispute has the strongest possible chance of success. Simply describe your issue, and we'll generate a ready-to-send dispute letter tailored to your situation.
How to Prevent Unwanted SHOPIFY MONTHLY Charges
To avoid unexpected charges from Shopify in the future, consider these preventive measures:
- Review subscriptions regularly: Check your active subscriptions and cancel any services you no longer use.
- Enable transaction alerts: Set up real-time notifications from your bank for every charge, so you can catch unauthorized transactions immediately.
- Use virtual card numbers: Many banks and services offer virtual card numbers that can be easily deactivated if compromised.
- Keep records: Save confirmation emails, receipts, and screenshots of your orders to make future disputes easier.
Is the SHOPIFY MONTHLY Charge a Scam?
Not necessarily. The SHOPIFY MONTHLY charge is a legitimate billing descriptor used by Shopify. However, if you've never used Shopify's services and see this charge, it could indicate unauthorized use of your payment information. In that case, contact your bank immediately to report potential fraud and request a new card number.
If you need help disputing a SHOPIFY MONTHLY charge or any other unfamiliar transaction, Refunder.ai is here to help. Our free dispute tool makes it easy to protect your money and hold merchants accountable.