DEEZER *PREMIUM Charge on Your Credit Card Statement

Understanding the DEEZER Charge on Your Bank Statement

If you've spotted a charge from "DEEZER," "DEEZER SA," or "DEEZER PREMIUM" on your credit card or bank statement, this comprehensive guide will explain what it is, why it appeared, and how to manage or dispute it if needed.

What is Deezer?

Deezer is a global music streaming platform that offers access to over 90 million tracks, podcasts, and radio stations. Founded in France in 2007, Deezer operates in more than 180 countries and competes with services like Spotify, Apple Music, and Amazon Music.

The company behind the charge is Deezer SA, a French corporation headquartered in Paris. When you subscribe to any of Deezer's paid plans, charges appear on your statement as "DEEZER," "DEEZER SA," "DEEZER PREMIUM," "DEEZER FAMILY," or sometimes "DEEZER.COM" depending on your payment processor.

Why Did Deezer Charge Me?

There are several common reasons for a Deezer charge on your statement:

Monthly Subscription Renewal

The most frequent reason is an automatic monthly renewal of your Deezer Premium, Family, Student, or HiFi subscription. Deezer operates on a subscription model with automatic renewals, meaning your payment method is charged on the same date each month unless you cancel.

Free Trial Ended

Deezer offers free trials ranging from 1 to 3 months depending on promotions. If you signed up for a trial and didn't cancel before it expired, you were automatically enrolled in a paid subscription. This is a common scenario where users forget about trial expiration dates.

Plan Upgrade or Change

If you recently upgraded from Deezer Free to Premium, or changed from Individual to Family or HiFi plans, you'll see a new charge reflecting your upgraded subscription. Plan changes typically take effect immediately with prorated billing adjustments.

Family Plan Renewal

If you're the admin of a Deezer Family plan (which supports up to 6 individual profiles), you're responsible for the monthly charge. Family members don't see separate charges—only the account holder is billed.

Annual Subscription Charge

If you selected an annual payment option, you'll see a larger single charge instead of monthly payments. Annual plans offer savings but require full payment upfront, which can be surprising if you forgot about the billing cycle.

Billing Errors or Duplicate Charges

Occasionally, technical glitches or payment processing errors can result in duplicate charges or incorrect amounts. These should be reported to Deezer support immediately for investigation and refund.

Unauthorized Access

In rare cases, someone may have gained unauthorized access to your Deezer account or payment information and initiated charges. This requires immediate action including password changes and fraud reporting.

Deezer Pricing and Typical Charge Amounts

Understanding Deezer's pricing structure helps identify what specific charge you're seeing:

• Free Plan: $0 - No charges (includes ads, no downloads)
• Premium: $11.99/month - Individual ad-free streaming with offline downloads
• Student: $5.99/month - 50% discount for verified students
• Family: $17.99/month - Up to 6 individual profiles under one subscription
• HiFi: $14.99/month - Lossless audio quality (FLAC format)
• Family HiFi: $24.99/month - Family plan with lossless audio
• Annual Premium: $119.88/year - Equivalent to $9.99/month

Prices may vary by country and currency. Promotional offers sometimes provide discounted rates for new subscribers or multi-month commitments.

How to Verify Your Deezer Subscription

To check your current Deezer subscription status and billing details:

1. Log in to your Deezer account at deezer.com
2. Click on your profile icon in the top right
3. Select "Account Settings" or "My Account"
4. Navigate to "Subscription" or "Manage My Subscription"
5. Review your current plan, renewal date, and payment method

This subscription dashboard shows your complete billing history, active subscriptions, and upcoming charges. If you subscribed through Apple App Store or Google Play Store, you'll need to check your subscription through those platforms instead.

How to Cancel Your Deezer Subscription

If you no longer want Deezer or wish to avoid future charges, you can cancel your subscription at any time:

If you subscribed directly through Deezer.com:

1. Go to Account Settings in your Deezer account
2. Click on "Subscription" or "Manage My Subscription"
3. Select "Cancel my subscription" or "Cancel"
4. Confirm your cancellation
5. You'll receive a confirmation email

If you subscribed through Apple App Store:

1. Open Settings on your iPhone or iPad
2. Tap your name at the top
3. Select "Subscriptions"
4. Find Deezer and tap it
5. Tap "Cancel Subscription"

If you subscribed through Google Play Store:

1. Open the Google Play Store app
2. Tap Menu > Subscriptions
3. Select Deezer
4. Tap "Cancel subscription"
5. Follow the on-screen instructions

Important: When you cancel, you keep access to Premium features until the end of your current billing period. After that, your account reverts to the free plan with ads and no offline downloads.

Deezer Refund Policy

Deezer's refund policy varies by country and payment method, but generally offers refunds within 14 days of purchase under certain conditions:

• You must contact Deezer support within 14 days of the charge
• Refunds are typically granted if you haven't extensively used the service
• Promotional or discounted subscriptions may have different refund terms
• Subscriptions purchased through third parties (Apple, Google) follow their refund policies

To request a refund from Deezer:

1. Visit the Deezer Support Center at support.deezer.com
2. Submit a request through their contact form
3. Include your account email, transaction date, and reason for refund
4. Provide payment confirmation or transaction ID if available
5. Wait for response (typically 3-5 business days)

Disputing a Deezer Charge

If you believe a Deezer charge is unauthorized, fraudulent, or erroneous, and cannot resolve it through Deezer support, you may need to dispute it with your bank or credit card issuer. Before filing a dispute:

• Contact Deezer support first and document all correspondence
• Check if family members or others with access to your device made the charge
• Verify the charge isn't from a different billing cycle or trial conversion
• Gather evidence: account screenshots, cancellation confirmations, email receipts

To dispute with your bank or credit card company:

1. Contact your card issuer's dispute or fraud department
2. Provide transaction details and explanation
3. Submit supporting documentation
4. Follow up on the dispute status

Note that filing a chargeback may result in your Deezer account being suspended or terminated. Use chargebacks only as a last resort after attempting to resolve directly with Deezer.

Preventing Unwanted Deezer Charges

To avoid unexpected Deezer charges in the future:

• Set calendar reminders before free trial expiration dates
• Check your subscription status regularly in Account Settings
• Remove stored payment methods if using only the free plan
• Enable email notifications for billing events
• Use virtual or single-use credit card numbers for trial signups
• Keep your account password secure and enable two-factor authentication
• Review subscriptions across all platforms (web, iOS, Android)

Alternative Streaming Services

If you're canceling Deezer and looking for alternatives, consider these popular music streaming platforms:

• Spotify: Similar pricing with extensive podcast library
• Apple Music: Well-integrated with Apple devices, spatial audio
• Amazon Music Unlimited: Included with Amazon Prime or standalone
• YouTube Music: Includes YouTube Premium, ad-free videos
• Tidal: Focus on high-fidelity audio and artist compensation

Most services offer free trials, so you can test features before committing to a paid subscription.

Contact Deezer Support

For billing questions, subscription issues, or refund requests, contact Deezer support through:

• Support Center: support.deezer.com/hc/en-gb
• Help Center: Browse FAQs and submit requests
• In-app support: Access help through the Deezer app settings

Deezer does not provide direct phone support for most regions. Email and web-based support tickets are the primary contact methods, with typical response times of 24-72 hours.

Conclusion

A DEEZER charge on your statement represents a subscription payment for music streaming services. Understanding your subscription type, billing cycle, and cancellation options helps you manage these charges effectively. If you encounter issues, Deezer's support team and refund policy are available to assist within the 14-day window. Always attempt to resolve billing disputes directly with Deezer before escalating to your bank or card issuer.