TIDAL *MUSIC Charge on Your Credit Card Statement

What is a TIDAL *MUSIC Charge?

If you see "TIDAL *MUSIC" or a similar descriptor on your bank statement, this is a subscription charge from TIDAL, the music streaming service known for high-fidelity audio quality. TIDAL offers lossless audio streaming, exclusive content, and music videos across multiple subscription tiers. The charge typically appears monthly or annually, depending on your billing cycle.

Why You're Seeing This Charge

TIDAL charges appear on your statement for several reasons:

• Active Subscription: You have an active TIDAL HiFi or HiFi Plus subscription that renews automatically each billing period.
• Trial Conversion: Your free trial period ended and converted to a paid subscription. TIDAL often offers 30-day free trials that automatically convert unless canceled.
• Family Plan: You're paying for a TIDAL Family plan that covers up to 6 accounts, with charges reflecting the higher family tier pricing.
• Annual Billing: You opted for annual prepayment, which results in a larger once-per-year charge rather than monthly payments.
• Forgotten Subscription: You signed up previously, perhaps during a promotion, and forgot to cancel before the trial ended.

How TIDAL Charges Appear on Statements

TIDAL transactions can appear under several different descriptors:

• TIDAL *MUSIC: The most common descriptor for monthly subscription charges
• TIDAL HIFI or TIDAL HIFI PLUS: May specify which subscription tier you're paying for
• TIDAL.COM: Indicates payment processed through their website
• TIDAL SUBSCRIPTION: Generic subscription billing descriptor
• ASPIRO TIDAL: References Aspiro AB, a former parent company of TIDAL

TIDAL Subscription Pricing

Understanding TIDAL's pricing structure helps identify which plan you're subscribed to:

Individual Plans

• TIDAL HiFi: $10.99/month - Lossless audio quality (FLAC), offline listening, no ads
• TIDAL HiFi Plus: $19.99/month - Hi-res audio, Dolby Atmos, Sony 360 Reality Audio, exclusive content

Family Plans

• TIDAL HiFi Family: $16.99/month - Up to 6 accounts with HiFi quality
• TIDAL HiFi Plus Family: $29.99/month - Up to 6 accounts with all premium features

Annual Plans

TIDAL offers annual prepayment options that typically save 10-20% compared to monthly billing. These appear as larger single charges of approximately $120-$240 depending on your tier.

What to Do if You Don't Recognize the Charge

If you see a TIDAL charge you didn't expect, follow these steps:

1. Check your email: Look for subscription confirmation or renewal emails from TIDAL in your inbox and spam folder
2. Log into your account: Visit tidal.com and check your account subscription status and payment history
3. Check other payment methods: You may have subscribed using a different email address or payment method
4. Ask household members: Family members with access to your card might have signed up
5. Review app subscriptions: If you subscribed through iOS or Android, check your Apple or Google subscription management
6. Contact TIDAL support: Reach out to support@tidal.com with your transaction details

How to Cancel Your TIDAL Subscription

Canceling TIDAL is straightforward, but the process varies by how you subscribed:

Web Subscriptions

Log into your TIDAL account on tidal.com, navigate to Settings, select Subscription, and click 'Cancel Subscription.' Your access continues until the end of your current billing period.

iOS Subscriptions

Open Settings on your iPhone, tap your name, select Subscriptions, find TIDAL, and choose Cancel Subscription. Changes take effect at the end of the current period.

Android Subscriptions

Open Google Play Store, tap your profile icon, select Payments & Subscriptions, choose Subscriptions, find TIDAL, and cancel. Access continues until period end.

Third-Party Platforms

If you subscribed through another service (like your mobile carrier), you must cancel through that platform's subscription management system.

TIDAL Refund Policy

TIDAL generally does not offer refunds for subscription charges because you receive immediate access to the service upon payment. The service operates on a 'pay to access' model rather than 'pay to download,' meaning you're paying for streaming rights during your subscription period. However, if you believe a charge was unauthorized or resulted from a billing error, contact TIDAL support immediately to discuss your situation.

Preventing Future Unexpected Charges

To avoid surprise TIDAL charges:

• Set calendar reminders before free trials end
• Enable email notifications for subscription renewals
• Review your subscriptions monthly through your payment method's statement
• Use a dedicated email address for subscription services
• Enable two-factor authentication on your TIDAL account to prevent unauthorized access
• Consider using virtual card numbers that you can easily cancel

About TIDAL

TIDAL was founded in 2014 and is now owned by Block, Inc. (formerly Square, Inc.). The service distinguishes itself from competitors like Spotify and Apple Music by offering higher audio quality options, including lossless FLAC streaming and hi-res audio. TIDAL has exclusive partnerships with artists and often releases albums and content before other platforms. The platform serves audiophiles, music enthusiasts, and anyone who values superior sound quality over compressed streaming formats.

Contact TIDAL Support

If you need assistance with your TIDAL subscription or charges:

• Support Website: support.tidal.com
• Email: support@tidal.com
• Help Center: Comprehensive FAQ and troubleshooting guides available at support.tidal.com/hc