How to Get a Refund from Zillow
Step-by-step guide to getting your money back from Zillow
Quick Answer: Zillow Refund Policy
- Refund Window
- 30 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Zillow Refund Policy
About Zillow Charges
Zillow Group, Inc. operates the largest real estate marketplace in the US. Charges appear as "ZILLOW," "ZILLOW GROUP," or "ZILLOW INC." Common charges for consumers include Zillow Rentals application fees ($29 per application), tenant screening reports, and Zillow Home Loans charges. For real estate agents, charges include Premier Agent advertising fees, Zillow Flex leads, and ShowingTime subscriptions.
Unexpected charges may come from rental applications submitted to multiple properties (each charged separately), Premier Agent auto-renewal, or Zillow Home Loans processing fees.
Zillow Refund Policy
- Rental applications: Application fees are non-refundable once the screening is processed
- Premier Agent: Cancel with 30 days notice; no refunds for current period
- Zillow Home Loans: Application fees may be refundable if loan is denied or withdrawn within timeframe
- Advertising: Billing disputes reviewed on a case-by-case basis
How to Contact Zillow Support
- Phone: 1-888-466-3501
- Website: zillow.zendesk.com
- Email: Through the support portal
Step-by-Step: How to Get a Zillow Refund
- Identify the charge: Check your email for Zillow receipts or log into your Zillow account.
- Contact support: Call 1-888-466-3501 or submit a support ticket.
- For rental apps: If the screening wasn't processed, request a refund immediately.
- For advertising: Review your Premier Agent contract for cancellation terms.
- Document everything: Save all receipts and communication.
What to Do If Your Refund Is Denied
- Credit card chargeback: Dispute with your bank
- CFPB complaint: File for mortgage-related issues at consumerfinance.gov
- BBB complaint: File at bbb.org
- State real estate commission: File for licensing-related issues
- FTC: Report deceptive practices at reportfraud.ftc.gov
Official refund policy
View Zillow's full refund policyHow to Get a Refund from Zillow: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Zillow's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Zillow support or call 1-888-466-3501. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Zillow refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Zillow.
Subscription charged after cancellation
You cancelled your Zillow subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Zillow is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Zillow immediately.
Item not as described
The product you received doesn't match what was advertised on Zillow's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Zillow that you didn't authorize. Report this immediately to both Zillow and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Zillow's return policy — act quickly as most merchants have a limited return window.
Contact Zillow Directly
Before filing a formal dispute, try reaching out to Zillow directly. Many issues can be resolved faster this way.
Phone
1-888-466-3501Website
Visit support pageZillow Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Zillow Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Zillow Refunds
Can I get a refund on a Zillow rental application fee?
How do I cancel Zillow Premier Agent?
Does Zillow refund home loan application fees?
How long does a Zillow refund take?
More Merchant Refund Guides
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Can't Get Your Zillow Refund?
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