How to Get a Refund from zillow

About Zillow Charges

Zillow Group, Inc. operates the largest real estate marketplace in the US. Charges appear as "ZILLOW," "ZILLOW GROUP," or "ZILLOW INC." Common charges for consumers include Zillow Rentals application fees ($29 per application), tenant screening reports, and Zillow Home Loans charges. For real estate agents, charges include Premier Agent advertising fees, Zillow Flex leads, and ShowingTime subscriptions.

Unexpected charges may come from rental applications submitted to multiple properties (each charged separately), Premier Agent auto-renewal, or Zillow Home Loans processing fees.

Zillow Refund Policy

• Rental applications: Application fees are non-refundable once the screening is processed
• Premier Agent: Cancel with 30 days notice; no refunds for current period
• Zillow Home Loans: Application fees may be refundable if loan is denied or withdrawn within timeframe
• Advertising: Billing disputes reviewed on a case-by-case basis

How to Contact Zillow Support

• Phone: 1-888-466-3501
• Website: zillow.zendesk.com
• Email: Through the support portal

Step-by-Step: How to Get a Zillow Refund

1. Identify the charge: Check your email for Zillow receipts or log into your Zillow account.
2. Contact support: Call 1-888-466-3501 or submit a support ticket.
3. For rental apps: If the screening wasn't processed, request a refund immediately.
4. For advertising: Review your Premier Agent contract for cancellation terms.
5. Document everything: Save all receipts and communication.

What to Do If Your Refund Is Denied

• Credit card chargeback: Dispute with your bank
• CFPB complaint: File for mortgage-related issues at consumerfinance.gov
• BBB complaint: File at bbb.org
• State real estate commission: File for licensing-related issues
• FTC: Report deceptive practices at reportfraud.ftc.gov