How to Get a Refund from Wish
Step-by-step guide to getting your money back from Wish
Quick Answer: Wish Refund Policy
- Refund Window
- 30 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Wish Refund Policy
About Wish Charges
Wish (operated by ContextLogic Inc.) is a discount e-commerce platform selling products shipped primarily from China. Charges appear as "WISH.COM," "WISH," "CONTEXTLOGIC," or "WISH SHOPPING." Common charges include product purchases, shipping fees, Wish Express premium shipping, and Wish Cash purchases.
Unexpected charges may stem from items that took weeks to arrive (so you forgot about the order), Wish Cash that was auto-applied, or multiple charges from split shipments of the same order.
Wish Refund Policy
Wish's refund policy has evolved over the years:
- 30-day refund window: Request a refund within 30 days of delivery confirmation
- Item not received: Full refund if item doesn't arrive within the estimated delivery window
- Item not as described: Full refund for items significantly different from the listing
- Damaged items: Full refund with photo evidence
- Wish Cash: Refunds may be issued as Wish Cash (store credit) rather than to original payment method
How to Contact Wish Support
- App: Wish app → Account → Customer Support
- Website: wish.com/support
- Email: support@wish.com
Step-by-Step: How to Get a Wish Refund
- Open Order History: Go to the Wish app or website → Order History.
- Select the order: Tap on the order you want a refund for.
- Contact Support: Select "Need Help" or "Contact Support" and choose the reason (not received, wrong item, damaged, etc.).
- Provide evidence: Upload photos if the item is damaged or not as described.
- Choose refund method: Select refund to original payment or Wish Cash.
What to Do If Your Refund Is Denied
If Wish denies your refund:
- Appeal the decision: Contact support again and provide additional evidence
- Credit card chargeback: This is often the most effective approach for Wish disputes
- PayPal dispute: If you paid via PayPal, open a dispute through PayPal's Resolution Center
- BBB complaint: File at bbb.org
- FTC report: File at reportfraud.ftc.gov
Official refund policy
View Wish's full refund policyHow to Get a Refund from Wish: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Wish's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Wish support at support@wish.com. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Wish refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Wish.
Subscription charged after cancellation
You cancelled your Wish subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Wish is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Wish immediately.
Item not as described
The product you received doesn't match what was advertised on Wish's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Wish that you didn't authorize. Report this immediately to both Wish and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Wish's return policy — act quickly as most merchants have a limited return window.
Contact Wish Directly
Before filing a formal dispute, try reaching out to Wish directly. Many issues can be resolved faster this way.
Website
Visit support pageWish Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Wish Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Wish Refunds
How do I get a refund on Wish?
Does Wish refund to my credit card?
How long does a Wish refund take?
What if my Wish order never arrived?
More Merchant Refund Guides
We cover hundreds of merchants to help you navigate their refund policies.
More merchant guides coming soon. Need help now? Start a dispute →
Can't Get Your Wish Refund?
If Wish has refused your refund or isn't responding, we'll help you build a strong dispute case — including a professional chargeback letter your bank will actually act on.
Free to start · No credit card required · Results in minutes