How to Get a Refund from wish

About Wish Charges

Wish (operated by ContextLogic Inc.) is a discount e-commerce platform selling products shipped primarily from China. Charges appear as "WISH.COM," "WISH," "CONTEXTLOGIC," or "WISH SHOPPING." Common charges include product purchases, shipping fees, Wish Express premium shipping, and Wish Cash purchases.

Unexpected charges may stem from items that took weeks to arrive (so you forgot about the order), Wish Cash that was auto-applied, or multiple charges from split shipments of the same order.

Wish Refund Policy

Wish's refund policy has evolved over the years:

• 30-day refund window: Request a refund within 30 days of delivery confirmation
• Item not received: Full refund if item doesn't arrive within the estimated delivery window
• Item not as described: Full refund for items significantly different from the listing
• Damaged items: Full refund with photo evidence
• Wish Cash: Refunds may be issued as Wish Cash (store credit) rather than to original payment method

How to Contact Wish Support

• App: Wish app → Account → Customer Support
• Website: wish.com/support
• Email: support@wish.com

Step-by-Step: How to Get a Wish Refund

1. Open Order History: Go to the Wish app or website → Order History.
2. Select the order: Tap on the order you want a refund for.
3. Contact Support: Select "Need Help" or "Contact Support" and choose the reason (not received, wrong item, damaged, etc.).
4. Provide evidence: Upload photos if the item is damaged or not as described.
5. Choose refund method: Select refund to original payment or Wish Cash.

What to Do If Your Refund Is Denied

If Wish denies your refund:

• Appeal the decision: Contact support again and provide additional evidence
• Credit card chargeback: This is often the most effective approach for Wish disputes
• PayPal dispute: If you paid via PayPal, open a dispute through PayPal's Resolution Center
• BBB complaint: File at bbb.org
• FTC report: File at reportfraud.ftc.gov