How to Get a Refund from ulta-beauty

About Ulta Beauty Charges

Ulta Beauty, Inc. is the largest beauty retailer in the US, selling cosmetics, skincare, haircare, and fragrance. Charges appear as "ULTA BEAUTY," "ULTA.COM," or "ULTA SALON." Common charges include product purchases (online and in-store), salon service charges, Ultamate Rewards credit card charges, and subscription box purchases.

Unexpected charges may come from auto-ship orders, salon tips added after checkout, or online orders with separate shipping charges.

Ulta Beauty Refund Policy

• 60-day return window: Most items returnable within 60 days with receipt
• Opened products: Ulta accepts returns of opened/used beauty products
• Without receipt: Returns without receipt receive store credit at lowest selling price
• Salon services: Contact the store within a few days if unsatisfied
• Online orders: Return by mail or to any Ulta store
• Prestige brands: Same 60-day policy applies

How to Contact Ulta Support

• Phone: 1-866-983-8582
• Email: service@ulta.com
• Website: ulta.com/guestservices
• In-store: Visit any Ulta Beauty location

Step-by-Step: How to Get an Ulta Refund

1. In-store return: Bring the item and receipt to any Ulta Beauty store within 60 days.
2. Online return: Log into ulta.com → Order History → Start Return. Use the prepaid label.
3. Salon issues: Contact the store and ask to speak with the salon manager.
4. Without receipt: Ulta can look up purchases with your Ultamate Rewards number.
5. Call support: 1-866-983-8582 for issues not resolved in-store.

What to Do If Your Refund Is Denied

• Ask for manager: Escalate to the store manager
• Contact corporate: Call 1-866-983-8582
• Credit card chargeback: Dispute with your bank
• BBB complaint: File at bbb.org