How to Get a Refund from Ulta Beauty
Step-by-step guide to getting your money back from Ulta Beauty
Quick Answer: Ulta Beauty Refund Policy
- Refund Window
- 60 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Ulta Beauty Refund Policy
About Ulta Beauty Charges
Ulta Beauty, Inc. is the largest beauty retailer in the US, selling cosmetics, skincare, haircare, and fragrance. Charges appear as "ULTA BEAUTY," "ULTA.COM," or "ULTA SALON." Common charges include product purchases (online and in-store), salon service charges, Ultamate Rewards credit card charges, and subscription box purchases.
Unexpected charges may come from auto-ship orders, salon tips added after checkout, or online orders with separate shipping charges.
Ulta Beauty Refund Policy
- 60-day return window: Most items returnable within 60 days with receipt
- Opened products: Ulta accepts returns of opened/used beauty products
- Without receipt: Returns without receipt receive store credit at lowest selling price
- Salon services: Contact the store within a few days if unsatisfied
- Online orders: Return by mail or to any Ulta store
- Prestige brands: Same 60-day policy applies
How to Contact Ulta Support
- Phone: 1-866-983-8582
- Email: service@ulta.com
- Website: ulta.com/guestservices
- In-store: Visit any Ulta Beauty location
Step-by-Step: How to Get an Ulta Refund
- In-store return: Bring the item and receipt to any Ulta Beauty store within 60 days.
- Online return: Log into ulta.com → Order History → Start Return. Use the prepaid label.
- Salon issues: Contact the store and ask to speak with the salon manager.
- Without receipt: Ulta can look up purchases with your Ultamate Rewards number.
- Call support: 1-866-983-8582 for issues not resolved in-store.
What to Do If Your Refund Is Denied
- Ask for manager: Escalate to the store manager
- Contact corporate: Call 1-866-983-8582
- Credit card chargeback: Dispute with your bank
- BBB complaint: File at bbb.org
Official refund policy
View Ulta Beauty's full refund policyHow to Get a Refund from Ulta Beauty: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Ulta Beauty's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Ulta Beauty support at service@ulta.com or call 1-866-983-8582. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Ulta Beauty refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Ulta Beauty.
Subscription charged after cancellation
You cancelled your Ulta Beauty subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Ulta Beauty is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Ulta Beauty immediately.
Item not as described
The product you received doesn't match what was advertised on Ulta Beauty's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Ulta Beauty that you didn't authorize. Report this immediately to both Ulta Beauty and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Ulta Beauty's return policy — act quickly as most merchants have a limited return window.
Contact Ulta Beauty Directly
Before filing a formal dispute, try reaching out to Ulta Beauty directly. Many issues can be resolved faster this way.
Ulta Beauty Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Ulta Beauty Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Ulta Beauty Refunds
Can I return opened beauty products to Ulta?
What is Ulta's return policy?
Can I return online Ulta orders in-store?
How long does an Ulta refund take?
More Merchant Refund Guides
We cover hundreds of merchants to help you navigate their refund policies.
More merchant guides coming soon. Need help now? Start a dispute →
Can't Get Your Ulta Beauty Refund?
If Ulta Beauty has refused your refund or isn't responding, we'll help you build a strong dispute case — including a professional chargeback letter your bank will actually act on.
Free to start · No credit card required · Results in minutes