How to Get a Refund from Uber Eats
Step-by-step guide to getting your money back from Uber Eats
Quick Answer: Uber Eats Refund Policy
- Refund Window
- 7 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Uber Eats Refund Policy
About Uber Eats Charges
Uber Eats is Uber's food delivery platform connecting customers with local restaurants. Charges appear as "UBER EATS," "UBEREATS," "UBER *EATS," or "UBER TRIP." Common charges include food orders, delivery fees, service fees, small order fees, priority delivery surcharges, Uber One subscription ($9.99/month), and driver tips.
Unexpected charges often include service fees (typically 15% of order subtotal), small order fees for orders under $10-15, surge pricing during peak hours, and Uber One subscription renewals.
Uber Eats Refund Policy
Uber Eats handles refund requests through the app:
- Missing items: Refund or credit for items not delivered
- Wrong items: Refund for incorrect items received
- Quality issues: Refund for food that arrived cold, spilled, or in poor condition
- Order never arrived: Full refund for undelivered orders
- Uber One: Cancel anytime; refunds available within first month
- Late delivery: May receive a credit for significantly late orders
How to Contact Uber Eats Support
- App: Uber Eats app → Account → Help → select the order
- Website: help.uber.com/ubereats
- Email: support@uber.com
- Social: @Uber_Support on Twitter/X
Step-by-Step: How to Get an Uber Eats Refund
- Open the app: Go to Uber Eats → Orders → select the problematic order.
- Report the issue: Tap "Get Help" and select the specific problem (missing item, wrong item, quality, etc.).
- Provide details: Add photos if applicable and describe the issue.
- Review offer: Uber Eats will typically offer a partial or full refund, or Uber credits.
- Accept or escalate: If the offer is insufficient, select that you're not satisfied and request further review.
What to Do If Your Refund Is Denied
If Uber Eats denies your refund:
- Resubmit with more detail: Add photos and a more detailed explanation
- Request phone callback: In the app, request a callback from Uber support
- Credit card chargeback: Dispute with your bank
- BBB complaint: File at bbb.org against Uber Technologies
- Social media: @Uber_Support on Twitter often gets faster responses
Official refund policy
View Uber Eats's full refund policyHow to Get a Refund from Uber Eats: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Uber Eats's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Uber Eats support at support@uber.com. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Uber Eats refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Uber Eats.
Subscription charged after cancellation
You cancelled your Uber Eats subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Uber Eats is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Uber Eats immediately.
Item not as described
The product you received doesn't match what was advertised on Uber Eats's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Uber Eats that you didn't authorize. Report this immediately to both Uber Eats and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Uber Eats's return policy — act quickly as most merchants have a limited return window.
Contact Uber Eats Directly
Before filing a formal dispute, try reaching out to Uber Eats directly. Many issues can be resolved faster this way.
Website
Visit support pageUber Eats Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Uber Eats Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Uber Eats Refunds
How do I get a refund on Uber Eats?
Does Uber Eats refund for missing items?
How long does an Uber Eats refund take?
Can I cancel an Uber One subscription?
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