How to Get a Refund from Turo
Step-by-step guide to getting your money back from Turo
Quick Answer: Turo Refund Policy
- Refund Window
- 1 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Turo Refund Policy
About Turo Charges
Turo is a peer-to-peer car sharing marketplace. Charges appear as "TURO," "TURO INC," or "TURO.COM." Common charges include trip fees, protection plan fees (Basic, Standard, or Premium), young driver fees (under 25), delivery fees, fuel charges, late return fees, cleaning fees, and toll charges. Turo also places authorization holds on your card before the trip.
Unexpected charges may include post-trip charges for fuel, cleaning, tolls, mileage overages, or damage claims filed by the host after your trip ended.
Turo Refund Policy
- Free cancellation: Full refund if canceled 24+ hours before trip start
- Late cancellation: Partial refund or no refund within 24 hours of trip start
- Trip issues: Contact support for issues during the trip for a partial refund
- Host cancellation: Full refund plus potential credit if the host cancels
- Damage disputes: File within 24 hours of trip end through the app
How to Contact Turo Support
- Phone: 1-415-965-4525
- App: Turo app → Account → Help
- Website: turo.com/support
Step-by-Step: How to Get a Turo Refund
- Cancel early: Open the Turo app → Trips → Cancel Trip (24+ hours before start for full refund).
- Report trip issues: During or immediately after the trip, report problems through the app.
- Dispute post-trip charges: If you receive unexpected charges after the trip, dispute them within 24 hours through the app.
- Contact support: Call 1-415-965-4525 for issues not resolved in-app.
- Provide evidence: Include photos of the car at pickup and return, plus any relevant communication.
What to Do If Your Refund Is Denied
- Appeal through Turo: Submit an appeal with additional evidence
- Credit card chargeback: Dispute with your bank
- BBB complaint: File at bbb.org
- State attorney general: File a consumer complaint
- Small claims court: Sue for the disputed amount
Official refund policy
View Turo's full refund policyHow to Get a Refund from Turo: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Turo's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Turo support or call 1-415-965-4525. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Turo refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Turo.
Subscription charged after cancellation
You cancelled your Turo subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Turo is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Turo immediately.
Item not as described
The product you received doesn't match what was advertised on Turo's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Turo that you didn't authorize. Report this immediately to both Turo and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Turo's return policy — act quickly as most merchants have a limited return window.
Contact Turo Directly
Before filing a formal dispute, try reaching out to Turo directly. Many issues can be resolved faster this way.
Phone
1-415-965-4525Website
Visit support pageTuro Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Turo Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Turo Refunds
What is Turo's cancellation policy?
Can I dispute a Turo damage claim?
How long does a Turo refund take?
Does Turo charge a deposit?
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