How to Get a Refund from turo

About Turo Charges

Turo is a peer-to-peer car sharing marketplace. Charges appear as "TURO," "TURO INC," or "TURO.COM." Common charges include trip fees, protection plan fees (Basic, Standard, or Premium), young driver fees (under 25), delivery fees, fuel charges, late return fees, cleaning fees, and toll charges. Turo also places authorization holds on your card before the trip.

Unexpected charges may include post-trip charges for fuel, cleaning, tolls, mileage overages, or damage claims filed by the host after your trip ended.

Turo Refund Policy

• Free cancellation: Full refund if canceled 24+ hours before trip start
• Late cancellation: Partial refund or no refund within 24 hours of trip start
• Trip issues: Contact support for issues during the trip for a partial refund
• Host cancellation: Full refund plus potential credit if the host cancels
• Damage disputes: File within 24 hours of trip end through the app

How to Contact Turo Support

• Phone: 1-415-965-4525
• App: Turo app → Account → Help
• Website: turo.com/support

Step-by-Step: How to Get a Turo Refund

1. Cancel early: Open the Turo app → Trips → Cancel Trip (24+ hours before start for full refund).
2. Report trip issues: During or immediately after the trip, report problems through the app.
3. Dispute post-trip charges: If you receive unexpected charges after the trip, dispute them within 24 hours through the app.
4. Contact support: Call 1-415-965-4525 for issues not resolved in-app.
5. Provide evidence: Include photos of the car at pickup and return, plus any relevant communication.

What to Do If Your Refund Is Denied

• Appeal through Turo: Submit an appeal with additional evidence
• Credit card chargeback: Dispute with your bank
• BBB complaint: File at bbb.org
• State attorney general: File a consumer complaint
• Small claims court: Sue for the disputed amount