How to Get a Refund from ticketmaster

About Ticketmaster Charges

Ticketmaster Entertainment, LLC is the world's largest ticket sales and distribution company, owned by Live Nation Entertainment. Charges appear on your statement as "TICKETMASTER," "TM*TICKETMASTER," "LIVENATION," or "AXS." Common charges include event tickets, service fees, order processing fees, ticket insurance, and Ticketmaster resale marketplace purchases.

Ticketmaster is known for its additional fees, which can significantly increase the ticket price. Service fees, facility charges, and order processing fees are added at checkout and often catch buyers off guard.

Ticketmaster Refund Policy

Ticketmaster's refund policy is notoriously strict:

• Canceled events: Automatic full refund including fees within 30 days
• Postponed events: Original tickets remain valid; refunds may be available within a limited window
• Rescheduled events: Refunds available if you can't attend the new date
• All other purchases: Generally non-refundable (all sales are final)
• Fan Guarantee: Provides limited protection for eligible purchases
• Ticket insurance: If purchased, may cover inability to attend

How to Contact Ticketmaster Support

• Phone: 1-800-653-8000
• Website: help.ticketmaster.com
• Live chat: Available through the Ticketmaster help center
• Social: @Ticketmaster on Twitter/X

Step-by-Step: How to Get a Ticketmaster Refund

1. Check event status: Log into Ticketmaster → My Events to see if the event is canceled, postponed, or rescheduled.
2. Request refund for canceled events: Refunds for canceled events are usually processed automatically. Check your email for refund notification.
3. For postponed/rescheduled: Log in → My Events → Request Refund (if the option is available).
4. Contact support: Call 1-800-653-8000 for issues not resolved online.
5. Check ticket insurance: If you purchased Event Ticket Protector insurance, file a claim at the insurance provider's website.

What to Do If Your Refund Is Denied

If Ticketmaster denies your refund:

• Credit card chargeback: This is often the most effective option — dispute with your bank citing services not rendered
• File with your state AG: Many state attorneys general have taken action against Ticketmaster
• FTC complaint: File at reportfraud.ftc.gov
• BBB complaint: File at bbb.org
• Small claims court: Sue Ticketmaster/Live Nation in small claims for the ticket amount