How to Get a Refund from Ticketmaster
Step-by-step guide to getting your money back from Ticketmaster
Quick Answer: Ticketmaster Refund Policy
- Refund Window
- 7 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Ticketmaster Refund Policy
About Ticketmaster Charges
Ticketmaster Entertainment, LLC is the world's largest ticket sales and distribution company, owned by Live Nation Entertainment. Charges appear on your statement as "TICKETMASTER," "TM*TICKETMASTER," "LIVENATION," or "AXS." Common charges include event tickets, service fees, order processing fees, ticket insurance, and Ticketmaster resale marketplace purchases.
Ticketmaster is known for its additional fees, which can significantly increase the ticket price. Service fees, facility charges, and order processing fees are added at checkout and often catch buyers off guard.
Ticketmaster Refund Policy
Ticketmaster's refund policy is notoriously strict:
- Canceled events: Automatic full refund including fees within 30 days
- Postponed events: Original tickets remain valid; refunds may be available within a limited window
- Rescheduled events: Refunds available if you can't attend the new date
- All other purchases: Generally non-refundable (all sales are final)
- Fan Guarantee: Provides limited protection for eligible purchases
- Ticket insurance: If purchased, may cover inability to attend
How to Contact Ticketmaster Support
- Phone: 1-800-653-8000
- Website: help.ticketmaster.com
- Live chat: Available through the Ticketmaster help center
- Social: @Ticketmaster on Twitter/X
Step-by-Step: How to Get a Ticketmaster Refund
- Check event status: Log into Ticketmaster → My Events to see if the event is canceled, postponed, or rescheduled.
- Request refund for canceled events: Refunds for canceled events are usually processed automatically. Check your email for refund notification.
- For postponed/rescheduled: Log in → My Events → Request Refund (if the option is available).
- Contact support: Call 1-800-653-8000 for issues not resolved online.
- Check ticket insurance: If you purchased Event Ticket Protector insurance, file a claim at the insurance provider's website.
What to Do If Your Refund Is Denied
If Ticketmaster denies your refund:
- Credit card chargeback: This is often the most effective option — dispute with your bank citing services not rendered
- File with your state AG: Many state attorneys general have taken action against Ticketmaster
- FTC complaint: File at reportfraud.ftc.gov
- BBB complaint: File at bbb.org
- Small claims court: Sue Ticketmaster/Live Nation in small claims for the ticket amount
Official refund policy
View Ticketmaster's full refund policyHow to Get a Refund from Ticketmaster: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Ticketmaster's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Ticketmaster support or call 1-800-653-8000. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Ticketmaster refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Ticketmaster.
Subscription charged after cancellation
You cancelled your Ticketmaster subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Ticketmaster is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Ticketmaster immediately.
Item not as described
The product you received doesn't match what was advertised on Ticketmaster's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Ticketmaster that you didn't authorize. Report this immediately to both Ticketmaster and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Ticketmaster's return policy — act quickly as most merchants have a limited return window.
Contact Ticketmaster Directly
Before filing a formal dispute, try reaching out to Ticketmaster directly. Many issues can be resolved faster this way.
Phone
1-800-653-8000Website
Visit support pageTicketmaster Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Ticketmaster Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Ticketmaster Refunds
Can I get a refund on Ticketmaster tickets?
Does Ticketmaster refund service fees?
How long does a Ticketmaster refund take?
What is Ticketmaster's Fan Guarantee?
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