How to Get a Refund from StubHub
Step-by-step guide to getting your money back from StubHub
Quick Answer: StubHub Refund Policy
- Refund Window
- 5 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
StubHub Refund Policy
About StubHub Charges
StubHub is a secondary ticket marketplace for sports, concerts, theater, and other live events. Charges appear as "STUBHUB," "STUBHUB INC," or "SH *STUBHUB." Common charges include ticket purchases, service fees (typically 20-30% of ticket price), shipping/delivery fees, and FanProtect guarantee fees.
StubHub's fees can be substantial — a $100 ticket might cost $130+ after service fees. Unexpected charges may include fees that weren't clearly displayed during checkout or international transaction fees.
StubHub Refund Policy
- Canceled events: Full refund or credit for rescheduled date (per FanProtect guarantee)
- Postponed/rescheduled: Tickets remain valid for new date; refund may be available
- Invalid tickets: Full refund under FanProtect if tickets don't get you in
- All other purchases: All sales are final — no refunds for change of plans
- Seller non-delivery: StubHub finds replacement tickets or issues a refund
How to Contact StubHub Support
- Phone: 1-866-788-2482
- Website: stubhub.com/contact-us
- Chat: Available through the help center
- Social: @StubHub on Twitter/X
Step-by-Step: How to Get a StubHub Refund
- Check event status: Log into StubHub and check if the event is canceled or rescheduled.
- Request refund for canceled events: Go to My Tickets → select the event → Request Refund.
- Report ticket issues: If tickets are invalid or you weren't admitted, contact support immediately from the venue.
- Call support: Call 1-866-788-2482 for complex issues or if the online option isn't available.
- Consider reselling: If you can't attend and a refund isn't available, list your tickets for sale on StubHub.
What to Do If Your Refund Is Denied
- Cite FanProtect guarantee: StubHub's guarantee covers canceled events and invalid tickets
- Credit card chargeback: Dispute with your bank for services not rendered
- BBB complaint: File at bbb.org
- State attorney general: File a consumer complaint
- Small claims court: Sue for the ticket amount plus fees
Official refund policy
View StubHub's full refund policyHow to Get a Refund from StubHub: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit StubHub's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to StubHub support or call 1-866-788-2482. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If StubHub refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with StubHub.
Subscription charged after cancellation
You cancelled your StubHub subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. StubHub is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with StubHub immediately.
Item not as described
The product you received doesn't match what was advertised on StubHub's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from StubHub that you didn't authorize. Report this immediately to both StubHub and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on StubHub's return policy — act quickly as most merchants have a limited return window.
Contact StubHub Directly
Before filing a formal dispute, try reaching out to StubHub directly. Many issues can be resolved faster this way.
Phone
1-866-788-2482Website
Visit support pageStubHub Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If StubHub Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: StubHub Refunds
Can I get a refund on StubHub tickets?
What is StubHub's FanProtect guarantee?
How long does a StubHub refund take?
Can I resell tickets on StubHub instead of getting a refund?
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