How to Get a Refund from stubhub
Step-by-step guide to getting your money back from stubhub, including their official refund policy and direct contact information.
stubhub Refund Policy
About StubHub Charges
StubHub is a secondary ticket marketplace for sports, concerts, theater, and other live events. Charges appear as "STUBHUB," "STUBHUB INC," or "SH *STUBHUB." Common charges include ticket purchases, service fees (typically 20-30% of ticket price), shipping/delivery fees, and FanProtect guarantee fees.
StubHub's fees can be substantial — a $100 ticket might cost $130+ after service fees. Unexpected charges may include fees that weren't clearly displayed during checkout or international transaction fees.
StubHub Refund Policy
- Canceled events: Full refund or credit for rescheduled date (per FanProtect guarantee)
- Postponed/rescheduled: Tickets remain valid for new date; refund may be available
- Invalid tickets: Full refund under FanProtect if tickets don't get you in
- All other purchases: All sales are final — no refunds for change of plans
- Seller non-delivery: StubHub finds replacement tickets or issues a refund
How to Contact StubHub Support
- Phone: 1-866-788-2482
- Website: stubhub.com/contact-us
- Chat: Available through the help center
- Social: @StubHub on Twitter/X
Step-by-Step: How to Get a StubHub Refund
- Check event status: Log into StubHub and check if the event is canceled or rescheduled.
- Request refund for canceled events: Go to My Tickets → select the event → Request Refund.
- Report ticket issues: If tickets are invalid or you weren't admitted, contact support immediately from the venue.
- Call support: Call 1-866-788-2482 for complex issues or if the online option isn't available.
- Consider reselling: If you can't attend and a refund isn't available, list your tickets for sale on StubHub.
What to Do If Your Refund Is Denied
- Cite FanProtect guarantee: StubHub's guarantee covers canceled events and invalid tickets
- Credit card chargeback: Dispute with your bank for services not rendered
- BBB complaint: File at bbb.org
- State attorney general: File a consumer complaint
- Small claims court: Sue for the ticket amount plus fees
Official refund policy
View stubhub's full refund policyContact stubhub Directly
Before filing a formal dispute, try reaching out to stubhub directly. Many issues can be resolved faster this way.
Phone
1-866-788-2482Website
Visit support pageNeed help disputing this charge?
Our AI generates bank-ready dispute documents in minutes. Get step-by-step guidance tailored to your specific situation.
No account required. Free for your first dispute.