How to Get a Refund from squarespace

About Squarespace Charges

Squarespace, Inc. is a website builder and hosting platform. Charges appear as "SQUARESPACE," "SQSP," or "SQUARESPACE INC." Common charges include website plans ($16-52/month or annual), domain registrations, email campaigns (Squarespace Email), Squarespace Scheduling, and online store transaction fees.

Unexpected charges may come from annual plan auto-renewals (often at higher rates than the initial promotional price), domain auto-renewals, and add-on services.

Squarespace Refund Policy

• Annual plans: Full refund within 14 days of purchase or renewal
• Monthly plans: No refunds; cancel to stop future charges
• Domains: Refundable within 5 days if purchased through Squarespace
• Google Workspace: Non-refundable when purchased through Squarespace
• Trial period: 14-day free trial — cancel before it ends

How to Contact Squarespace Support

• Email: customercare@squarespace.com
• Chat: Available at squarespace.com/help
• Website: support.squarespace.com
• Social: @SquarespaceHelp on Twitter/X

Step-by-Step: How to Get a Squarespace Refund

1. Cancel within 14 days: For annual plans, cancel within 14 days of billing for a full refund.
2. Go to Account: Settings → Account → Billing → Cancel Subscription.
3. Contact support: Email customercare@squarespace.com or use live chat to request a refund.
4. Export your site: Before canceling, export your content from Settings → Advanced → Export.
5. Turn off auto-renew: Disable domain auto-renewal in your domain settings.

What to Do If Your Refund Is Denied

• Cite 14-day policy: Reference Squarespace's refund policy if within the window
• Credit card chargeback: Dispute with your bank
• BBB complaint: File at bbb.org
• ICANN complaint: For domain issues, file at icann.org