How to Get a Refund from Squarespace
Step-by-step guide to getting your money back from Squarespace
Quick Answer: Squarespace Refund Policy
- Refund Window
- 14 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Squarespace Refund Policy
About Squarespace Charges
Squarespace, Inc. is a website builder and hosting platform. Charges appear as "SQUARESPACE," "SQSP," or "SQUARESPACE INC." Common charges include website plans ($16-52/month or annual), domain registrations, email campaigns (Squarespace Email), Squarespace Scheduling, and online store transaction fees.
Unexpected charges may come from annual plan auto-renewals (often at higher rates than the initial promotional price), domain auto-renewals, and add-on services.
Squarespace Refund Policy
- Annual plans: Full refund within 14 days of purchase or renewal
- Monthly plans: No refunds; cancel to stop future charges
- Domains: Refundable within 5 days if purchased through Squarespace
- Google Workspace: Non-refundable when purchased through Squarespace
- Trial period: 14-day free trial — cancel before it ends
How to Contact Squarespace Support
- Email: customercare@squarespace.com
- Chat: Available at squarespace.com/help
- Website: support.squarespace.com
- Social: @SquarespaceHelp on Twitter/X
Step-by-Step: How to Get a Squarespace Refund
- Cancel within 14 days: For annual plans, cancel within 14 days of billing for a full refund.
- Go to Account: Settings → Account → Billing → Cancel Subscription.
- Contact support: Email customercare@squarespace.com or use live chat to request a refund.
- Export your site: Before canceling, export your content from Settings → Advanced → Export.
- Turn off auto-renew: Disable domain auto-renewal in your domain settings.
What to Do If Your Refund Is Denied
- Cite 14-day policy: Reference Squarespace's refund policy if within the window
- Credit card chargeback: Dispute with your bank
- BBB complaint: File at bbb.org
- ICANN complaint: For domain issues, file at icann.org
Official refund policy
View Squarespace's full refund policyHow to Get a Refund from Squarespace: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Squarespace's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Squarespace support at customercare@squarespace.com. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Squarespace refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Squarespace.
Subscription charged after cancellation
You cancelled your Squarespace subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Squarespace is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Squarespace immediately.
Item not as described
The product you received doesn't match what was advertised on Squarespace's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Squarespace that you didn't authorize. Report this immediately to both Squarespace and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Squarespace's return policy — act quickly as most merchants have a limited return window.
Contact Squarespace Directly
Before filing a formal dispute, try reaching out to Squarespace directly. Many issues can be resolved faster this way.
Website
Visit support pageSquarespace Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Squarespace Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Squarespace Refunds
Does Squarespace offer refunds?
How do I cancel Squarespace?
Can I get a refund on a Squarespace domain?
How long does a Squarespace refund take?
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