How to Get a Refund from SiriusXM
Step-by-step guide to getting your money back from SiriusXM
Quick Answer: SiriusXM Refund Policy
- Refund Window
- 30 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
SiriusXM Refund Policy
About SiriusXM Charges
SiriusXM Holdings Inc. operates satellite radio and streaming services. Charges appear as "SIRIUSXM," "SIRIUS XM," "XM RADIO," or "SIRIUSXM.COM." Common charges include monthly or annual subscriptions ($5-25+/month depending on plan), streaming-only plans, car radio plans, and Music Royalty fees. SiriusXM is known for aggressive retention tactics when you try to cancel.
Unexpected charges often come from trial-to-paid conversions (many new cars include free SiriusXM trials), price increases after promotional periods end, and auto-renewal of annual plans.
SiriusXM Refund Policy
- 30-day guarantee: Full refund within 30 days of subscribing
- Pro-rated refund: Canceling mid-billing period may result in a pro-rated refund
- Annual plans: Pro-rated refund for unused months
- Free trials: Cancel before the trial ends to avoid charges
- Price increases: Can cancel within 30 days of a price increase notification
How to Contact SiriusXM Support
- Phone: 1-866-635-2349
- Online: siriusxm.com/manage-subscription
- Chat: Available at siriusxm.com
- Social: @SABORXM on Twitter/X
Step-by-Step: How to Cancel and Get a SiriusXM Refund
- Call to cancel: Call 1-866-635-2349 — SiriusXM requires phone cancellation (online chat now available too).
- Decline retention offers: SiriusXM will offer discounted rates — decline firmly if you want to cancel.
- Request a refund: Ask for a pro-rated refund for the unused portion of your subscription.
- Get confirmation: Request a cancellation confirmation number and email.
- Monitor your statement: Check that no further charges appear after cancellation.
What to Do If Your Refund Is Denied
- Send written cancellation: Mail a certified letter to SiriusXM, 1221 Avenue of the Americas, New York, NY 10020
- Credit card chargeback: Dispute post-cancellation charges with your bank
- BBB complaint: File at bbb.org — effective for SiriusXM issues
- FCC complaint: File at fcc.gov for broadcasting service issues
- State attorney general: File a consumer complaint
Official refund policy
View SiriusXM's full refund policyHow to Get a Refund from SiriusXM: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit SiriusXM's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to SiriusXM support or call 1-866-635-2349. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If SiriusXM refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with SiriusXM.
Subscription charged after cancellation
You cancelled your SiriusXM subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. SiriusXM is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with SiriusXM immediately.
Item not as described
The product you received doesn't match what was advertised on SiriusXM's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from SiriusXM that you didn't authorize. Report this immediately to both SiriusXM and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on SiriusXM's return policy — act quickly as most merchants have a limited return window.
Contact SiriusXM Directly
Before filing a formal dispute, try reaching out to SiriusXM directly. Many issues can be resolved faster this way.
Phone
1-866-635-2349Website
Visit support pageSiriusXM Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If SiriusXM Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: SiriusXM Refunds
How do I cancel SiriusXM?
Can I get a SiriusXM refund?
Why does SiriusXM keep charging me?
How long does a SiriusXM refund take?
More Merchant Refund Guides
We cover hundreds of merchants to help you navigate their refund policies.
More merchant guides coming soon. Need help now? Start a dispute →
Charges from SiriusXM
Bank statement descriptors we've decoded for this merchant.
Can't Get Your SiriusXM Refund?
If SiriusXM has refused your refund or isn't responding, we'll help you build a strong dispute case — including a professional chargeback letter your bank will actually act on.
Free to start · No credit card required · Results in minutes