About SHEIN Charges
SHEIN is a fast fashion that may appear on your bank or credit card statement as SHEIN. If you see an unfamiliar charge from SHEIN, it could be related to a purchase you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.
Before requesting a refund, verify the charge by checking your SHEIN account at https://www.shein.com for recent orders, subscriptions, or billing history.
SHEIN Refund Policy
SHEIN generally allows refunds within 45 days of your purchase.
- Refund Window: 45 days
- Eligibility: Most purchases that meet SHEIN's refund criteria can be refunded to your original payment method.
- Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check SHEIN's terms of service for details.
How to Contact SHEIN
🌐 Website: https://www.shein.com
💬 Live Chat: Visit SHEIN's help center or support page to access live chat (if available).
📧 Email/Support Form: Submit a support request through SHEIN's official help center.
Step-by-Step: How to Get a Refund from SHEIN
- Review the charge — Log in to your SHEIN account and find the purchase in question. Note the date, amount, and order/transaction ID.
- Check refund eligibility — Review SHEIN's refund policy to confirm your purchase qualifies for a refund.
- Request a refund online — Navigate to SHEIN's help or support section. Look for a "Request Refund" or "Report a Problem" option.
- Contact support directly — If the online option doesn't work, contact SHEIN through their website. Explain the issue clearly and provide your order/transaction details.
- Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
- Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.
If SHEIN Won't Refund You
If SHEIN denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.
- File a chargeback — Contact your bank or card issuer and request a chargeback for the SHEIN charge. You typically have 60–120 days from the statement date.
- Gather evidence — Collect screenshots, emails, and any communication with SHEIN to support your dispute.
- Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.
Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.