How to Get a Refund from Robinhood
Step-by-step guide to getting your money back from Robinhood
Quick Answer: Robinhood Refund Policy
- Refund Window
- 5 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Robinhood Refund Policy
About Robinhood Charges
Robinhood Markets, Inc. is a commission-free stock trading and investing platform. Charges from Robinhood may appear on your bank or credit card statement as "Robinhood," "RHF," "Robinhood Financial," or "Robinhood Crypto." Common charges include Robinhood Gold subscription fees ($5/month), instant deposit fees, margin interest, regulatory trading fees (SEC and FINRA fees), and cryptocurrency transaction costs.
If you see an unexpected charge from Robinhood, it could be related to a subscription you forgot to cancel, regulatory fees on trades, or margin interest charges.
Robinhood Refund Policy
Robinhood's refund policy varies by charge type:
- Robinhood Gold: You can cancel anytime. Refunds for the current billing period are generally not provided, but you retain access through the end of the billing cycle.
- Trading fees: SEC and FINRA fees are regulatory and non-refundable
- Unauthorized charges: Robinhood will investigate and refund confirmed unauthorized transactions
- ACH transfers: Can be reversed if initiated in error within 5 business days
How to Contact Robinhood Support
- Phone: 1-650-940-2700 (24/7)
- In-app chat: Open the Robinhood app → Account → Help → Contact Us
- Email: Through the in-app support system
- Website: robinhood.com/support
Step-by-Step: How to Get a Robinhood Refund
- Identify the charge: Check your Robinhood account under Account → History to see all transactions and fees.
- Cancel subscriptions first: If it's a Gold subscription charge, cancel in Settings → Robinhood Gold → Cancel Subscription.
- Contact support: Use the in-app chat or call 1-650-940-2700 to request a refund. Explain the issue clearly.
- Wait for review: Robinhood typically responds within 1-3 business days.
- Escalate if needed: Ask to speak with a supervisor or submit a formal complaint.
What to Do If Your Refund Is Denied
If Robinhood denies your refund request:
- File a dispute with your bank: Contact your bank or credit card company to initiate a chargeback
- FINRA complaint: File a complaint at finra.org
- SEC complaint: Submit a tip or complaint at sec.gov
- CFPB complaint: File at consumerfinance.gov
- BBB complaint: File a complaint with the Better Business Bureau
Official refund policy
View Robinhood's full refund policyHow to Get a Refund from Robinhood: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Robinhood's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Robinhood support or call 1-650-940-2700. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Robinhood refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Robinhood.
Subscription charged after cancellation
You cancelled your Robinhood subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Robinhood is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Robinhood immediately.
Item not as described
The product you received doesn't match what was advertised on Robinhood's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Robinhood that you didn't authorize. Report this immediately to both Robinhood and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Robinhood's return policy — act quickly as most merchants have a limited return window.
Contact Robinhood Directly
Before filing a formal dispute, try reaching out to Robinhood directly. Many issues can be resolved faster this way.
Phone
1-650-940-2700Website
Visit support pageRobinhood Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Robinhood Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Robinhood Refunds
Can I get a refund for Robinhood Gold?
How do I dispute an unauthorized Robinhood charge?
Are Robinhood trading fees refundable?
How long does a Robinhood refund take?
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