About Peloton Charges
Peloton is a fitness company that may appear on your bank or credit card statement as PELOTON. If you see an unfamiliar charge from Peloton, it could be related to a subscription or equipment you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.
Before requesting a refund, verify the charge by checking your Peloton account at https://www.onepeloton.com for recent orders, subscriptions, or billing history.
Peloton Refund Policy
Peloton generally allows refunds within 30 days of your subscription or equipment.
- Refund Window: 30 days
- Eligibility: Most subscription or equipments that meet Peloton's refund criteria can be refunded to your original payment method.
- Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check Peloton's terms of service for details.
How to Contact Peloton
📞 Phone: 1-866-679-9129
🌐 Website: https://www.onepeloton.com
💬 Live Chat: Visit Peloton's help center or support page to access live chat (if available).
📧 Email/Support Form: Submit a support request through Peloton's official help center.
Step-by-Step: How to Get a Refund from Peloton
- Review the charge — Log in to your Peloton account and find the subscription or equipment in question. Note the date, amount, and order/transaction ID.
- Check refund eligibility — Review Peloton's refund policy to confirm your subscription or equipment qualifies for a refund.
- Request a refund online — Navigate to Peloton's help or support section. Look for a "Request Refund" or "Report a Problem" option.
- Contact support directly — If the online option doesn't work, call Peloton at 1-866-679-9129. Explain the issue clearly and provide your order/transaction details.
- Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
- Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.
If Peloton Won't Refund You
If Peloton denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.
- File a chargeback — Contact your bank or card issuer and request a chargeback for the Peloton charge. You typically have 60–120 days from the statement date.
- Gather evidence — Collect screenshots, emails, and any communication with Peloton to support your dispute.
- Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.
Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.