How to Get a Refund from panera

About Panera Bread Charges

Panera Bread Company operates a chain of bakery-café restaurants across the United States. Charges appear on your statement as "PANERA," "PANERA BREAD," "PANERA CAFE," or a specific location number. Common charges include in-store purchases, online and app orders, Panera delivery, Unlimited Sip Club subscription ($14.99/month), catering orders, and Panera gift card purchases.

Unexpected charges are frequently caused by the Unlimited Sip Club subscription auto-renewing monthly, rapid pickup orders placed accidentally, or delivery fees and tips on Panera delivery orders.

Panera Bread Refund Policy

Panera Bread handles refunds on a case-by-case basis:

• In-store orders: Immediate replacement or refund from the café manager
• Online/app orders: Contact support for incorrect or missing items
• Sip Club: Cancel anytime; no pro-rated refunds for current billing period
• Delivery orders: Report issues through the ordering platform
• Catering: Cancel at least 18 hours in advance for a full refund

How to Contact Panera Support

• Phone: 1-855-372-6372
• App: Help section in the Panera app
• Website: panerabread.com/contact-us
• Social: @PaneraBread on Twitter/X

Step-by-Step: How to Get a Panera Refund

1. In-store: Return to the café with your receipt and speak with the manager.
2. App orders: Open the Panera app → Order History → select the order → Report Issue.
3. Cancel Sip Club: Go to Account → Subscriptions → Cancel Unlimited Sip Club.
4. Call support: Call 1-855-372-6372 for escalated issues.
5. Document issues: Take photos of incorrect orders and save order confirmations.

What to Do If Your Refund Is Denied

If Panera won't provide a refund:

• Escalate to corporate: Call customer care and request a supervisor
• Credit card chargeback: Contact your bank to dispute the charge
• BBB complaint: File at bbb.org
• State attorney general: File a consumer complaint for subscription issues
• FTC: Report deceptive subscription practices at reportfraud.ftc.gov