About Nike Charges
Nike is a sportswear that may appear on your bank or credit card statement as NIKE. If you see an unfamiliar charge from Nike, it could be related to a purchase you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.
Before requesting a refund, verify the charge by checking your Nike account at https://www.nike.com for recent orders, subscriptions, or billing history.
Nike Refund Policy
Nike generally allows refunds within 60 days of your purchase.
- Refund Window: 60 days
- Eligibility: Most purchases that meet Nike's refund criteria can be refunded to your original payment method.
- Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check Nike's terms of service for details.
How to Contact Nike
📞 Phone: 1-800-806-6453
🌐 Website: https://www.nike.com
💬 Live Chat: Visit Nike's help center or support page to access live chat (if available).
📧 Email/Support Form: Submit a support request through Nike's official help center.
Step-by-Step: How to Get a Refund from Nike
- Review the charge — Log in to your Nike account and find the purchase in question. Note the date, amount, and order/transaction ID.
- Check refund eligibility — Review Nike's refund policy to confirm your purchase qualifies for a refund.
- Request a refund online — Navigate to Nike's help or support section. Look for a "Request Refund" or "Report a Problem" option.
- Contact support directly — If the online option doesn't work, call Nike at 1-800-806-6453. Explain the issue clearly and provide your order/transaction details.
- Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
- Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.
If Nike Won't Refund You
If Nike denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.
- File a chargeback — Contact your bank or card issuer and request a chargeback for the Nike charge. You typically have 60–120 days from the statement date.
- Gather evidence — Collect screenshots, emails, and any communication with Nike to support your dispute.
- Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.
Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.