About Instacart Charges
Instacart is a grocery delivery that may appear on your bank or credit card statement as INSTACART. If you see an unfamiliar charge from Instacart, it could be related to a order you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.
Before requesting a refund, verify the charge by checking your Instacart account at https://www.instacart.com for recent orders, subscriptions, or billing history.
Instacart Refund Policy
Instacart handles refunds on a case-by-case basis. There is no standard publicly advertised refund window.
- Refund Window: case-by-case basis
- Eligibility: Most orders that meet Instacart's refund criteria can be refunded to your original payment method.
- Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check Instacart's terms of service for details.
How to Contact Instacart
📞 Phone: 1-888-246-7822
🌐 Website: https://www.instacart.com
💬 Live Chat: Visit Instacart's help center or support page to access live chat (if available).
📧 Email/Support Form: Submit a support request through Instacart's official help center.
Step-by-Step: How to Get a Refund from Instacart
- Review the charge — Log in to your Instacart account and find the order in question. Note the date, amount, and order/transaction ID.
- Check refund eligibility — Review Instacart's refund policy to confirm your order qualifies for a refund.
- Request a refund online — Navigate to Instacart's help or support section. Look for a "Request Refund" or "Report a Problem" option.
- Contact support directly — If the online option doesn't work, call Instacart at 1-888-246-7822. Explain the issue clearly and provide your order/transaction details.
- Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
- Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.
If Instacart Won't Refund You
If Instacart denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.
- File a chargeback — Contact your bank or card issuer and request a chargeback for the Instacart charge. You typically have 60–120 days from the statement date.
- Gather evidence — Collect screenshots, emails, and any communication with Instacart to support your dispute.
- Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.
Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.