How to Get a Refund from Hinge
Step-by-step guide to getting your money back from Hinge
Quick Answer: Hinge Refund Policy
- Refund Window
- 14 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Hinge Refund Policy
About Hinge Charges
Hinge is a dating app owned by Match Group. Charges appear as "HINGE," "HINGE.CO," or "MATCH *HINGE." Common charges include Hinge+ subscription ($29.99/month), HingeX premium ($49.99/month), Rose purchases, and Boost purchases. Hinge is free to use with limited features, but premium subscriptions unlock unlimited likes, advanced preferences, and more.
Unexpected charges often come from subscription auto-renewals, in-app purchases made accidentally, or confusion between Hinge+ and HingeX pricing tiers.
Hinge Refund Policy
- Subscriptions: Cancel anytime; access continues until end of period; no pro-rated refunds
- In-app purchases: Roses and Boosts are generally non-refundable
- Apple/Google billing: If billed through app stores, request refunds through them
- EU/state rights: Some jurisdictions offer cooling-off periods up to 14 days
How to Contact Hinge Support
- Email: support@hinge.co
- App: Settings → Help Center
- Website: hingeapp.zendesk.com
Step-by-Step: How to Get a Hinge Refund
- Cancel subscription: Go to your phone's subscription settings (Settings → Subscriptions on iPhone, Google Play → Subscriptions on Android).
- Request refund through app store: For Apple: reportaproblem.apple.com. For Google: play.google.com/store/account.
- Contact Hinge: Email support@hinge.co with your account details and refund request.
- Check your state's laws: Some states require refund rights for dating app subscriptions.
- Document charges: Save screenshots of charges and subscription details.
What to Do If Your Refund Is Denied
- App store dispute: Appeal through Apple or Google's refund process
- Credit card chargeback: Dispute with your bank
- FTC complaint: File at reportfraud.ftc.gov
- State attorney general: File a consumer complaint
Official refund policy
View Hinge's full refund policyHow to Get a Refund from Hinge: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Hinge's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Hinge support at support@hinge.co. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Hinge refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Hinge.
Subscription charged after cancellation
You cancelled your Hinge subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Hinge is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Hinge immediately.
Item not as described
The product you received doesn't match what was advertised on Hinge's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Hinge that you didn't authorize. Report this immediately to both Hinge and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Hinge's return policy — act quickly as most merchants have a limited return window.
Contact Hinge Directly
Before filing a formal dispute, try reaching out to Hinge directly. Many issues can be resolved faster this way.
Website
Visit support pageHinge Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Hinge Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Hinge Refunds
How do I cancel Hinge subscription?
Can I get a refund for Hinge?
Are Hinge Rose purchases refundable?
How long does a Hinge refund take?
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