About Grubhub Charges
Grubhub is a food delivery that may appear on your bank or credit card statement as GRUBHUB. If you see an unfamiliar charge from Grubhub, it could be related to a order you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.
Before requesting a refund, verify the charge by checking your Grubhub account at https://www.grubhub.com for recent orders, subscriptions, or billing history.
Grubhub Refund Policy
Grubhub handles refunds on a case-by-case basis. There is no standard publicly advertised refund window.
- Refund Window: case-by-case basis
- Eligibility: Most orders that meet Grubhub's refund criteria can be refunded to your original payment method.
- Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
- Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check Grubhub's terms of service for details.
How to Contact Grubhub
📞 Phone: 1-877-585-1085
🌐 Website: https://www.grubhub.com
💬 Live Chat: Visit Grubhub's help center or support page to access live chat (if available).
📧 Email/Support Form: Submit a support request through Grubhub's official help center.
Step-by-Step: How to Get a Refund from Grubhub
- Review the charge — Log in to your Grubhub account and find the order in question. Note the date, amount, and order/transaction ID.
- Check refund eligibility — Review Grubhub's refund policy to confirm your order qualifies for a refund.
- Request a refund online — Navigate to Grubhub's help or support section. Look for a "Request Refund" or "Report a Problem" option.
- Contact support directly — If the online option doesn't work, call Grubhub at 1-877-585-1085. Explain the issue clearly and provide your order/transaction details.
- Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
- Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.
If Grubhub Won't Refund You
If Grubhub denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.
- File a chargeback — Contact your bank or card issuer and request a chargeback for the Grubhub charge. You typically have 60–120 days from the statement date.
- Gather evidence — Collect screenshots, emails, and any communication with Grubhub to support your dispute.
- Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.
Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.