How to Get a Refund from groupon

About Groupon Charges

Groupon, Inc. is an online marketplace offering discounted deals on local services, goods, travel, and experiences. Charges appear as "GROUPON," "GROUPON INC," or "GRPN." Common charges include local deal vouchers, Groupon Goods purchases, Getaway travel deals, and Groupon+ dining deals linked to your credit card.

Unexpected charges may come from auto-renewal of Groupon Select membership, deals purchased accidentally, or Groupon+ dining charges that appear from linked credit card transactions.

Groupon Refund Policy

Groupon's refund policy depends on the deal type:

• Local deals: Refundable within 3 days of purchase if unredeemed
• Groupon Goods: 30-day return policy for physical products
• Getaways: Refundable within 3 days if not redeemed; may be non-refundable after
• Expired unredeemed vouchers: You can get Trade-In value (Groupon Bucks) for unredeemed expired vouchers
• Groupon Select: Cancel anytime; no refunds for current period

How to Contact Groupon Support

• Phone: 1-312-676-5773
• Live chat: Available at groupon.com/support
• Website: Help center at groupon.com

Step-by-Step: How to Get a Groupon Refund

1. Go to My Groupons: Log in → My Stuff → My Groupons.
2. Select the deal: Find the deal you want refunded and click on it.
3. Request refund: Click "Request Refund" or "Trade In" for expired vouchers.
4. Choose refund type: Select refund to original payment or Groupon Bucks.
5. For goods: Initiate a return through My Orders and follow the return shipping instructions.

What to Do If Your Refund Is Denied

If Groupon denies your refund:

• Try live chat: Chat agents often have more flexibility than the automated system
• Credit card chargeback: Dispute with your bank for services not rendered
• BBB complaint: File at bbb.org — Groupon is responsive to BBB complaints
• Social media: @Groupon on Twitter
• State attorney general: File a consumer protection complaint