How to Get a Refund from Groupon
Step-by-step guide to getting your money back from Groupon
Quick Answer: Groupon Refund Policy
- Refund Window
- 3 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Groupon Refund Policy
About Groupon Charges
Groupon, Inc. is an online marketplace offering discounted deals on local services, goods, travel, and experiences. Charges appear as "GROUPON," "GROUPON INC," or "GRPN." Common charges include local deal vouchers, Groupon Goods purchases, Getaway travel deals, and Groupon+ dining deals linked to your credit card.
Unexpected charges may come from auto-renewal of Groupon Select membership, deals purchased accidentally, or Groupon+ dining charges that appear from linked credit card transactions.
Groupon Refund Policy
Groupon's refund policy depends on the deal type:
- Local deals: Refundable within 3 days of purchase if unredeemed
- Groupon Goods: 30-day return policy for physical products
- Getaways: Refundable within 3 days if not redeemed; may be non-refundable after
- Expired unredeemed vouchers: You can get Trade-In value (Groupon Bucks) for unredeemed expired vouchers
- Groupon Select: Cancel anytime; no refunds for current period
How to Contact Groupon Support
- Phone: 1-312-676-5773
- Live chat: Available at groupon.com/support
- Website: Help center at groupon.com
Step-by-Step: How to Get a Groupon Refund
- Go to My Groupons: Log in → My Stuff → My Groupons.
- Select the deal: Find the deal you want refunded and click on it.
- Request refund: Click "Request Refund" or "Trade In" for expired vouchers.
- Choose refund type: Select refund to original payment or Groupon Bucks.
- For goods: Initiate a return through My Orders and follow the return shipping instructions.
What to Do If Your Refund Is Denied
If Groupon denies your refund:
- Try live chat: Chat agents often have more flexibility than the automated system
- Credit card chargeback: Dispute with your bank for services not rendered
- BBB complaint: File at bbb.org — Groupon is responsive to BBB complaints
- Social media: @Groupon on Twitter
- State attorney general: File a consumer protection complaint
Official refund policy
View Groupon's full refund policyHow to Get a Refund from Groupon: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Groupon's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Groupon support or call 1-312-676-5773. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Groupon refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Groupon.
Subscription charged after cancellation
You cancelled your Groupon subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Groupon is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Groupon immediately.
Item not as described
The product you received doesn't match what was advertised on Groupon's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Groupon that you didn't authorize. Report this immediately to both Groupon and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Groupon's return policy — act quickly as most merchants have a limited return window.
Contact Groupon Directly
Before filing a formal dispute, try reaching out to Groupon directly. Many issues can be resolved faster this way.
Phone
1-312-676-5773Website
Visit support pageGroupon Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Groupon Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Groupon Refunds
Can I get a refund on an expired Groupon?
What is Groupon's refund policy for local deals?
How long does a Groupon refund take?
Can I cancel Groupon Select?
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Can't Get Your Groupon Refund?
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