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How to Get a Refund from GoDaddy

Step-by-step guide to getting your money back from GoDaddy

30-day refund windowVisit websiteMerchant Guide

Quick Answer: GoDaddy Refund Policy

Refund Window
30 days
Refund Method
Original payment method
Key Condition
Must contact support first

View GoDaddy's official refund policy →

GoDaddy Refund Policy

About GoDaddy Charges

GoDaddy Inc. is the world's largest domain registrar and web hosting company. Charges appear as "GODADDY," "GODADDY.COM," or "GD-*GODADDY." Common charges include domain registrations and renewals, hosting plans, SSL certificates, email plans, website builder subscriptions, domain privacy, and marketing tools.

Unexpected charges frequently come from auto-renewal of domains and services (often at higher renewal prices), privacy protection add-ons, multi-year renewals, and services added during checkout that you didn't notice.

GoDaddy Refund Policy

  • Annual hosting plans: Full refund within 30 days; pro-rated refund within 45 days
  • Monthly hosting: Full refund within 48 hours
  • Domains: Refundable within 5 days of registration (varies by TLD)
  • Domain renewals: Refundable within 5 days of auto-renewal
  • SSL certificates: Refundable within 30 days
  • Website builder: 30-day refund policy

How to Contact GoDaddy Support

Step-by-Step: How to Get a GoDaddy Refund

  1. Turn off auto-renewal: Go to My Products → select the product → turn off Auto-Renew.
  2. Cancel the product: My Products → select → Cancel/Delete.
  3. Request refund: Contact support via chat or call 1-480-505-8877 within the refund window.
  4. For domains: Act within 5 days of registration/renewal for eligibility.
  5. Get confirmation: Save the cancellation and refund confirmation.

What to Do If Your Refund Is Denied

  • Escalate to supervisor: Ask for a manager on the call
  • Credit card chargeback: Dispute with your bank
  • ICANN complaint: For domain-related issues, file at icann.org
  • BBB complaint: File at bbb.org
  • FTC: Report at reportfraud.ftc.gov

Official refund policy

View GoDaddy's full refund policy

How to Get a Refund from GoDaddy: Step-by-Step

Follow these steps in order to maximize your chances of getting your money back.

  1. 1

    Log in to your account

    Visit GoDaddy's website and sign in to the account used for the purchase you want to refund.

  2. 2

    Find your order

    Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.

  3. 3

    Submit a refund request

    Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.

  4. 4

    If denied, contact support directly

    If your online request is rejected, reach out to GoDaddy support or call 1-480-505-8877. Explain your situation and ask for escalation to a supervisor.

  5. 5

    File a chargeback with your bank

    If GoDaddy refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.

  6. 6

    Escalate if needed

    For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.

Common Refund Situations

Select the scenario that best describes your situation with GoDaddy.

Subscription charged after cancellation

You cancelled your GoDaddy subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.

Defective or damaged product received

Your order arrived broken or not working as described. GoDaddy is generally required to offer a refund or replacement for defective items under consumer protection law.

Order never arrived

Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with GoDaddy immediately.

Item not as described

The product you received doesn't match what was advertised on GoDaddy's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.

Unauthorized charge on your account

You see a charge from GoDaddy that you didn't authorize. Report this immediately to both GoDaddy and your bank — this may qualify as fraud.

Changed your mind / buyer's remorse

You want to return an item you no longer need. Success depends on GoDaddy's return policy — act quickly as most merchants have a limited return window.

Contact GoDaddy Directly

Before filing a formal dispute, try reaching out to GoDaddy directly. Many issues can be resolved faster this way.

Phone

1-480-505-8877

Website

Visit support page

GoDaddy Refund Timeline

Here's what to expect after you submit your refund request.

1

Day 0

Request Submitted

You submit your refund request online or via customer support.

2

Days 3–5

Processing

The merchant reviews your request and approves or escalates it.

3

Days 5–10

Under Review

Refund is being processed by the merchant's finance team.

4

Days 10–14

Credit Issued

Funds are returned to your original payment method.

* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.

If GoDaddy Refuses Your Refund

You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.

Step 1.File a chargeback with your bank

Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.

Learn how to file a chargeback →

Step 2.File a BBB complaint

Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.

File a BBB complaint →

Step 3.Contact your state Attorney General

File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.

Find your state AG →

Step 4.Report to the CFPB

Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.

File a CFPB complaint →

Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →

Frequently Asked Questions: GoDaddy Refunds

What is GoDaddy's refund policy?
GoDaddy offers 30-day refunds on annual hosting plans, 48-hour refunds on monthly hosting, and 5-day refunds on domain registrations and renewals. Policies vary by product.
How do I stop GoDaddy auto-renewal?
Log into your GoDaddy account, go to My Products, select the product, and turn off Auto-Renew. This prevents future automatic charges.
Can I get a refund on a GoDaddy domain?
Domain registrations can be refunded within 5 days. Domain renewals that auto-renewed can be refunded within 5 days of the renewal date.
How long does a GoDaddy refund take?
GoDaddy refunds typically process within 5-7 business days to your original payment method. In-store credits are applied immediately.

More Merchant Refund Guides

We cover hundreds of merchants to help you navigate their refund policies.

More merchant guides coming soon. Need help now? Start a dispute →

Charges from GoDaddy

Bank statement descriptors we've decoded for this merchant.

GODADDY.COM
digital_services
GODADDY
Service Charge

Can't Get Your GoDaddy Refund?

If GoDaddy has refused your refund or isn't responding, we'll help you build a strong dispute case — including a professional chargeback letter your bank will actually act on.

Start Your Free Dispute CaseLearn about chargebacks first

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