How to Get a Refund from DoorDash DashPass
Step-by-step guide to getting your money back from DoorDash DashPass
Quick Answer: DoorDash DashPass Refund Policy
- Refund Window
- 30 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
DoorDash DashPass Refund Policy
About DoorDash DashPass Charges
DashPass is DoorDash's subscription service at $9.99/month, offering $0 delivery fees and reduced service fees on eligible orders. Charges appear as "DOORDASH DASHPASS," "DOORDASH *DASHPASS," or "DOORDASH." Many customers sign up during promotional free trial periods and forget to cancel before being billed.
Unexpected charges commonly include the monthly DashPass renewal, trial-to-paid conversion, and annual plan auto-renewal. DashPass is also bundled with Chase Sapphire cards and Mastercard, which can cause confusion about billing.
DoorDash DashPass Refund Policy
- Cancel anytime: DashPass can be canceled at any time
- No pro-rated refunds: Access continues through end of billing period
- Free trial: Must cancel before trial ends to avoid charges
- Annual plan: Refundable within 30 days of purchase; non-refundable after
- Partner programs: Cancel through the partner (Chase, etc.) if enrolled through them
How to Contact DoorDash Support
- Phone: 1-855-973-1040
- Chat: DoorDash app → Account → Help
- Website: help.doordash.com
Step-by-Step: How to Cancel and Get a DashPass Refund
- Open DoorDash app: Go to Account → Manage DashPass.
- Cancel DashPass: Tap Cancel Membership and confirm.
- Request refund: Contact support via chat or call 1-855-973-1040 to request a refund for the most recent charge.
- Explain the situation: If you forgot to cancel a trial or were charged unexpectedly, explain this to the agent.
- Follow up: Check your bank statement within 5-7 business days for the refund.
What to Do If Your Refund Is Denied
- Try again: Call back and speak with a different agent
- Credit card chargeback: Dispute with your bank
- BBB complaint: File against DoorDash at bbb.org
- FTC: Report deceptive subscription practices
- Social media: @DoorDash_Help on Twitter
Official refund policy
View DoorDash DashPass's full refund policyHow to Get a Refund from DoorDash DashPass: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit DoorDash DashPass's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to DoorDash DashPass support or call 1-855-973-1040. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If DoorDash DashPass refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with DoorDash DashPass.
Subscription charged after cancellation
You cancelled your DoorDash DashPass subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. DoorDash DashPass is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with DoorDash DashPass immediately.
Item not as described
The product you received doesn't match what was advertised on DoorDash DashPass's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from DoorDash DashPass that you didn't authorize. Report this immediately to both DoorDash DashPass and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on DoorDash DashPass's return policy — act quickly as most merchants have a limited return window.
Contact DoorDash DashPass Directly
Before filing a formal dispute, try reaching out to DoorDash DashPass directly. Many issues can be resolved faster this way.
Phone
1-855-973-1040Website
Visit support pageDoorDash DashPass Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If DoorDash DashPass Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: DoorDash DashPass Refunds
How do I cancel DoorDash DashPass?
Can I get a refund for DashPass?
Is DashPass free with Chase Sapphire?
How long does a DashPass refund take?
More Merchant Refund Guides
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Can't Get Your DoorDash DashPass Refund?
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