How to Get a Refund from chipotle

About Chipotle Charges

Chipotle Mexican Grill, Inc. operates a fast-casual restaurant chain specializing in burritos, bowls, tacos, and salads. Charges appear on your statement as "CHIPOTLE," "CHIPOTLE ONLINE," "CMG," or a specific store location. Common charges include in-store purchases, Chipotle app and website orders, Chipotle delivery (through the app or third-party services), catering orders, and Chipotle merchandise.

Unexpected charges may result from double-charging on mobile orders, incorrect tip amounts, group orders where you were charged for others' items, or recurring orders that weren't properly canceled.

Chipotle Refund Policy

Chipotle's approach to refunds is generally customer-friendly:

• In-store orders: Immediate replacement or refund from the restaurant manager
• Online/app orders: Contact support within 24 hours for missing or incorrect items
• Delivery orders: Report issues through the ordering platform for a refund or credit
• Catering: Must be canceled at least 24 hours in advance for a full refund
• Gift cards: Non-refundable but transferable

How to Contact Chipotle Support

• Phone: 1-800-462-4476
• App: Help section in the Chipotle app
• Website: chipotle.com/contact-us
• Social: @ChipotleTweets on Twitter/X

Step-by-Step: How to Get a Chipotle Refund

1. In-store: Bring your receipt and speak with the restaurant manager for an immediate resolution.
2. App/online orders: Open the Chipotle app → Recent Orders → select the order → Get Support.
3. Call support: Call 1-800-462-4476 for issues not resolved through the app.
4. Delivery issues: Contact the delivery platform directly (DoorDash, UberEats) for delivery-related problems.
5. Follow up: If you don't receive a resolution within 48 hours, call back and reference your case number.

What to Do If Your Refund Is Denied

If Chipotle won't issue a refund:

• Escalate to corporate: Call 1-800-462-4476 and request escalation
• Credit card chargeback: Dispute the charge with your bank or credit card issuer
• BBB complaint: File at bbb.org
• Health department: For food safety issues, contact your local health department
• Social media: @ChipotleTweets on Twitter for public escalation