How to Get a Refund from chewy

About Chewy Charges

Chewy, Inc. is America's leading online pet retailer, selling pet food, treats, toys, medications, and supplies. Charges from Chewy appear on your bank statement as "CHEWY.COM," "CHEWY INC," or "CHEWY.COM/PET." Common charges include one-time purchases, Autoship recurring orders, pet pharmacy prescriptions, and Chewy gift card purchases.

Unexpected charges often come from Autoship orders you may have forgotten about. Chewy's Autoship program automatically ships products on a recurring schedule, which can lead to surprise charges if not managed.

Chewy Refund Policy

Chewy has one of the most generous return policies in online retail:

• 365-day return window: Most items can be returned within 365 days of purchase
• No return shipping required: Chewy often tells customers to donate unwanted items to a local shelter instead of returning them
• Prescription items: Pharmacy items cannot be returned due to regulations
• Personalized items: Custom items are generally non-returnable
• Autoship orders: Can be canceled or modified anytime before processing

How to Contact Chewy Support

• Phone: 1-800-672-4399 (24/7)
• Email: service@chewy.com
• Live chat: Available at chewy.com
• Social: @Chewy on Twitter/X, Facebook

Step-by-Step: How to Get a Chewy Refund

1. Log into your account: Go to chewy.com and navigate to your order history.
2. Contact Chewy support: Call 1-800-672-4399 or use live chat. Chewy's support is known for being exceptionally helpful.
3. Explain the issue: Whether it's a damaged item, wrong product, or your pet didn't like it, Chewy is very accommodating.
4. Receive refund: Chewy typically issues refunds immediately and often doesn't require you to return the item.
5. Cancel Autoship if needed: Go to Account → Autoship → manage or cancel upcoming orders.

What to Do If Your Refund Is Denied

Chewy rarely denies refund requests, but if it happens:

• Escalate to a supervisor: Ask to speak with a manager on your next call
• File a bank chargeback: Contact your bank or credit card company to dispute the charge
• BBB complaint: File at bbb.org
• Social media: Reach out on Twitter or Facebook — Chewy actively monitors social channels
• FTC complaint: File at reportfraud.ftc.gov for deceptive practices