How to Get a Refund from Audible
Step-by-step guide to getting your money back from Audible
Quick Answer: Audible Refund Policy
- Refund Window
- 365 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Audible Refund Policy
About Audible Charges
Audible is Amazon's audiobook and podcast service. Charges appear as "AUDIBLE," "AUDIBLE.COM," "AMZN DIGITAL," or "AUDIBLE MEMBERSHIP." Common charges include membership fees (Plus $7.95/month, Premium Plus $14.95/month, annual plans), individual audiobook purchases, and Audible Plus catalog access.
Unexpected charges often come from forgotten membership renewals, annual plan auto-renewal, or accidental audiobook purchases through Alexa or one-click buying.
Audible Refund Policy
Audible has a very generous Great Listen Guarantee:
- Great Listen Guarantee: Return any audiobook within 365 days of purchase, no questions asked
- Unlimited returns: Exchange audiobooks you didn't enjoy (within reason)
- Membership cancellation: Cancel anytime; unused credits remain for 12 months
- Membership refund: Pro-rated refunds may be available upon cancellation
- One-click purchases: Can be refunded through the website
How to Contact Audible Support
- Phone: 1-888-283-5051
- Chat: Available at audible.com/contactus
- Website: audible.com Great Listen Guarantee
Step-by-Step: How to Get an Audible Refund
- Return an audiobook: Go to audible.com → Account → Purchase History → Return Title next to the book.
- Cancel membership: Go to Account Details → Cancel Membership (Audible may offer a reduced rate).
- Request membership refund: Call 1-888-283-5051 and request a pro-rated refund.
- Exchange a book: Return the book and use the credit to purchase a different title.
- Contact support: For issues not resolved online, call or use live chat.
What to Do If Your Refund Is Denied
- Contact Amazon: Since Audible is owned by Amazon, escalate through Amazon customer service
- Credit card chargeback: Dispute with your bank
- BBB complaint: File against Audible/Amazon at bbb.org
- FTC: Report at reportfraud.ftc.gov
Official refund policy
View Audible's full refund policyHow to Get a Refund from Audible: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Audible's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Audible support or call 1-888-283-5051. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Audible refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Audible.
Subscription charged after cancellation
You cancelled your Audible subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Audible is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Audible immediately.
Item not as described
The product you received doesn't match what was advertised on Audible's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Audible that you didn't authorize. Report this immediately to both Audible and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Audible's return policy — act quickly as most merchants have a limited return window.
Contact Audible Directly
Before filing a formal dispute, try reaching out to Audible directly. Many issues can be resolved faster this way.
Phone
1-888-283-5051Website
Visit support pageAudible Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Audible Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Audible Refunds
Can I return an Audible audiobook?
How do I cancel Audible membership?
What happens to my Audible credits when I cancel?
How long does an Audible refund take?
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