How to Get a Refund from Apple TV+
Step-by-step guide to getting your money back from Apple TV+
Quick Answer: Apple TV+ Refund Policy
- Refund Window
- 14 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Apple TV+ Refund Policy
About Apple TV+ Charges
Apple TV+ is Apple's streaming service, priced at $9.99/month or $99/year. Charges appear as "APPLE.COM/BILL," "APPLE TV+," or "APPLE.COM/US." Common charges include the monthly or annual subscription, Apple One bundle (which includes TV+), and movie/show purchases or rentals through the Apple TV app.
Unexpected charges may come from the end of a free trial (Apple often bundles free TV+ with device purchases), Apple One bundle upgrades, or family members making purchases through Family Sharing.
Apple TV+ Refund Policy
Apple TV+ refunds follow Apple's standard media refund policy:
- 14-day refund window: Request a refund within 14 days of any subscription charge
- Free trial: Cancel before the trial ends to avoid charges
- Purchases/rentals: Eligible for refund within 14 days if not downloaded/streamed
- Apple One: Cancel the bundle to remove TV+; refund policies apply to the bundle
- Billing errors: Apple will refund confirmed errors
How to Contact Apple Support
- Phone: 1-800-275-2273
- Website: reportaproblem.apple.com
- Apple Support app: Download from the App Store
- Chat: Available at support.apple.com
Step-by-Step: How to Get an Apple TV+ Refund
- Go to reportaproblem.apple.com: Sign in with your Apple ID.
- Find the charge: Locate the Apple TV+ subscription charge in your purchase history.
- Request refund: Click "Report a Problem" next to the charge and select "Request a refund."
- Select reason: Choose the appropriate reason for your refund request.
- Cancel subscription: Go to Settings → Apple ID → Subscriptions → Apple TV+ → Cancel.
What to Do If Your Refund Is Denied
If Apple denies your refund:
- Call Apple Support: 1-800-275-2273 and speak with a billing specialist
- Credit card chargeback: Dispute with your bank
- Apple's appeal process: Reply to the refund denial email to appeal
- BBB complaint: File against Apple Inc. at bbb.org
- FTC: Report at reportfraud.ftc.gov
Official refund policy
View Apple TV+'s full refund policyHow to Get a Refund from Apple TV+: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Apple TV+'s website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Apple TV+ support or call 1-800-275-2273. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Apple TV+ refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Apple TV+.
Subscription charged after cancellation
You cancelled your Apple TV+ subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Apple TV+ is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Apple TV+ immediately.
Item not as described
The product you received doesn't match what was advertised on Apple TV+'s website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Apple TV+ that you didn't authorize. Report this immediately to both Apple TV+ and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Apple TV+'s return policy — act quickly as most merchants have a limited return window.
Contact Apple TV+ Directly
Before filing a formal dispute, try reaching out to Apple TV+ directly. Many issues can be resolved faster this way.
Phone
1-800-275-2273Website
Visit support pageApple TV+ Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Apple TV+ Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Apple TV+ Refunds
How do I cancel Apple TV+?
Can I get a refund for Apple TV+?
Does Apple TV+ have a free trial?
How long does an Apple TV+ refund take?
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