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How to Get a Refund from Airbnb

Step-by-step guide to getting your money back from Airbnb

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Quick Answer: Airbnb Refund Policy

Refund Window
0 days
Refund Method
Original payment method
Key Condition
Must contact support first

View Airbnb's official refund policy →

Airbnb Refund Policy

About Airbnb Charges

Airbnb is a vacation rental that may appear on your bank or credit card statement as AIRBNB. If you see an unfamiliar charge from Airbnb, it could be related to a booking you made, a recurring subscription, a free trial that converted to a paid plan, or an unauthorized transaction.

Before requesting a refund, verify the charge by checking your Airbnb account at https://www.airbnb.com for recent orders, subscriptions, or billing history.

Airbnb Refund Policy

Airbnb handles refunds on a case-by-case basis. There is no standard publicly advertised refund window.

  • Refund Window: case-by-case basis
  • Eligibility: Most bookings that meet Airbnb's refund criteria can be refunded to your original payment method.
  • Processing Time: Refunds typically take 5–10 business days to appear on your statement, depending on your bank.
  • Exceptions: Some items, digital content, or promotional offers may not be eligible for refunds. Check Airbnb's terms of service for details.

How to Contact Airbnb

🌐 Website: https://www.airbnb.com

💬 Live Chat: Visit Airbnb's help center or support page to access live chat (if available).

📧 Email/Support Form: Submit a support request through Airbnb's official help center.

Step-by-Step: How to Get a Refund from Airbnb

  1. Review the charge — Log in to your Airbnb account and find the booking in question. Note the date, amount, and order/transaction ID.
  2. Check refund eligibility — Review Airbnb's refund policy to confirm your booking qualifies for a refund.
  3. Request a refund online — Navigate to Airbnb's help or support section. Look for a "Request Refund" or "Report a Problem" option.
  4. Contact support directly — If the online option doesn't work, contact Airbnb through their website. Explain the issue clearly and provide your order/transaction details.
  5. Follow up — If you don't receive a response within 48 hours, follow up. Keep records of all communications.
  6. Check your statement — Once approved, monitor your bank or credit card statement for the refund. It may take 5–10 business days.

If Airbnb Won't Refund You

If Airbnb denies your refund request and you believe the charge is unauthorized or the service was not as described, you have the right to dispute the charge with your bank or credit card company.

  • File a chargeback — Contact your bank or card issuer and request a chargeback for the Airbnb charge. You typically have 60–120 days from the statement date.
  • Gather evidence — Collect screenshots, emails, and any communication with Airbnb to support your dispute.
  • Use Refunder.ai — Our free dispute wizard can help you draft a professional dispute letter and guide you through the chargeback process.

Need help with your bank? Check our bank chargeback guides for step-by-step instructions specific to your bank.

Official refund policy

View Airbnb's full refund policy

How to Get a Refund from Airbnb: Step-by-Step

Follow these steps in order to maximize your chances of getting your money back.

  1. 1

    Log in to your account

    Visit Airbnb's website and sign in to the account used for the purchase you want to refund.

  2. 2

    Find your order

    Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.

  3. 3

    Submit a refund request

    Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.

  4. 4

    If denied, contact support directly

    If your online request is rejected, reach out to Airbnb support. Explain your situation and ask for escalation to a supervisor.

  5. 5

    File a chargeback with your bank

    If Airbnb refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.

  6. 6

    Escalate if needed

    For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.

Common Refund Situations

Select the scenario that best describes your situation with Airbnb.

Subscription charged after cancellation

You cancelled your Airbnb subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.

Defective or damaged product received

Your order arrived broken or not working as described. Airbnb is generally required to offer a refund or replacement for defective items under consumer protection law.

Order never arrived

Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Airbnb immediately.

Item not as described

The product you received doesn't match what was advertised on Airbnb's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.

Unauthorized charge on your account

You see a charge from Airbnb that you didn't authorize. Report this immediately to both Airbnb and your bank — this may qualify as fraud.

Changed your mind / buyer's remorse

You want to return an item you no longer need. Success depends on Airbnb's return policy — act quickly as most merchants have a limited return window.

Contact Airbnb Directly

Before filing a formal dispute, try reaching out to Airbnb directly. Many issues can be resolved faster this way.

Website

Visit support page

Airbnb Refund Timeline

Here's what to expect after you submit your refund request.

1

Day 0

Request Submitted

You submit your refund request online or via customer support.

2

Days 3–5

Processing

The merchant reviews your request and approves or escalates it.

3

Days 5–10

Under Review

Refund is being processed by the merchant's finance team.

4

Days 10–14

Credit Issued

Funds are returned to your original payment method.

* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.

If Airbnb Refuses Your Refund

You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.

Step 1.File a chargeback with your bank

Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.

Learn how to file a chargeback →

Step 2.File a BBB complaint

Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.

File a BBB complaint →

Step 3.Contact your state Attorney General

File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.

Find your state AG →

Step 4.Report to the CFPB

Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.

File a CFPB complaint →

Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →

Frequently Asked Questions: Airbnb Refunds

How do I get a refund from Airbnb?
Log in to your Airbnb account, find the charge, and request a refund through their help center. You can also contact Airbnb through their website for assistance.
What is Airbnb's refund policy?
Airbnb's refund window is case-by-case basis. Eligibility depends on the type of booking and Airbnb's terms of service.
How long does a Airbnb refund take?
Once approved, Airbnb refunds typically take 5–10 business days to appear on your statement.
What does Airbnb look like on my bank statement?
Airbnb charges may appear on your statement as AIRBNB.
Can I dispute a Airbnb charge with my bank?
Yes. If Airbnb won't refund you, contact your bank or credit card issuer to file a chargeback. You usually have 60–120 days from the statement date.

More Merchant Refund Guides

We cover hundreds of merchants to help you navigate their refund policies.

More merchant guides coming soon. Need help now? Start a dispute →

Charges from Airbnb

Bank statement descriptors we've decoded for this merchant.

AIRBNB * PAYMENTS
Travel Booking
AIRBNB *HMQR
travel

Can't Get Your Airbnb Refund?

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