How to Get a Refund from afterpay

About Afterpay Charges

Afterpay (owned by Block, Inc./Square) is a buy-now-pay-later service that splits purchases into 4 interest-free installments. Charges appear as "AFTERPAY," "AFTERPAY US," or "AFTERPAY TOUCH." Common charges include bi-weekly installment payments, late fees ($8 per missed payment, capped at 25% of order), and Afterpay Card purchases.

Unexpected charges typically come from automatic installment deductions, late fees for missed payments, or multiple Afterpay orders with overlapping payment schedules.

Afterpay Refund Policy

• Return to merchant: Initiate returns through the original retailer
• Afterpay adjusts payments: Once the merchant confirms the return, Afterpay pauses or adjusts remaining installments
• Full refund: All remaining payments canceled; already-paid installments refunded
• Partial refund: Remaining installments adjusted proportionally
• Late fees: Generally non-refundable but may be waived as a one-time courtesy

How to Contact Afterpay Support

• Email: help@afterpay.com
• Chat: Available in the Afterpay app
• Website: help.afterpay.com

Step-by-Step: How to Get an Afterpay Refund

1. Return to the merchant: Follow the retailer's return process.
2. Notify Afterpay: Log into Afterpay and report the return under your order.
3. Merchant processes refund: Once confirmed, Afterpay adjusts your payment schedule.
4. Check your account: Verify that remaining payments are paused or canceled.
5. Contact Afterpay: If payments continue after return confirmation, contact help@afterpay.com.

What to Do If Your Refund Is Denied

• Dispute with Afterpay: File a dispute in the Afterpay app
• Contact the merchant: Escalate with the retailer
• Bank chargeback: Dispute installment charges with your bank
• CFPB complaint: File at consumerfinance.gov
• BBB complaint: File at bbb.org