How to Get a Refund from ADT
Step-by-step guide to getting your money back from ADT
Quick Answer: ADT Refund Policy
- Refund Window
- 6 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
ADT Refund Policy
About ADT Charges
ADT Inc. is America's largest home security company, providing alarm monitoring, smart home automation, and security equipment. Charges appear on your statement as "ADT SECURITY," "ADT INC," "ADT MONITORING," or "ADT LLC." Common charges include monthly monitoring fees ($28-60+/month), equipment installation fees, equipment lease payments, early termination fees, and service call charges.
ADT contracts typically run 36-60 months, making cancellation expensive. Unexpected charges may include rate increases, service call fees, or equipment charges you didn't anticipate.
ADT Refund Policy
ADT has a limited refund policy tied to their contract terms:
- 6-month money-back guarantee: ADT offers a money-back guarantee within the first 6 months of service for monitoring fees
- Cooling-off period: You can cancel within 3 days of signing the contract with no penalty (varies by state)
- Equipment: Must be returned in good condition if canceling during the guarantee period
- Early termination fee: 75% of remaining contract balance if canceling after guarantee period
- Overpayment: Request refund for any overpaid amounts after cancellation
How to Contact ADT Support
- Phone: 1-800-238-2727
- Website: adt.com/help
- MyADT portal: Log in to manage your account
- Mail: ADT LLC, 1501 Yamato Road, Boca Raton, FL 33431
Step-by-Step: How to Get an ADT Refund
- Review your contract: Find your ADT contract to understand your terms, guarantee period, and cancellation penalties.
- Call ADT: Call 1-800-238-2727 to request cancellation. ADT does not allow online cancellation.
- Request money-back guarantee: If within 6 months, cite the money-back guarantee for a full refund of monitoring fees.
- Negotiate: If past the guarantee period, negotiate the early termination fee — ADT may reduce or waive it for long-term customers.
- Send written cancellation: Follow up with a written cancellation letter sent via certified mail.
- Return equipment: Arrange to return any leased equipment to avoid additional charges.
What to Do If Your Refund Is Denied
If ADT refuses your refund:
- Cite your state's cooling-off laws: Many states require a 3-day cancellation right
- Credit card chargeback: Dispute unauthorized or post-cancellation charges with your bank
- BBB complaint: ADT is BBB accredited — file at bbb.org
- State attorney general: File a consumer complaint
- FCC/FTC: File complaints for deceptive billing practices
Official refund policy
View ADT's full refund policyHow to Get a Refund from ADT: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit ADT's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to ADT support or call 1-800-238-2727. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If ADT refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with ADT.
Subscription charged after cancellation
You cancelled your ADT subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. ADT is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with ADT immediately.
Item not as described
The product you received doesn't match what was advertised on ADT's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from ADT that you didn't authorize. Report this immediately to both ADT and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on ADT's return policy — act quickly as most merchants have a limited return window.
Contact ADT Directly
Before filing a formal dispute, try reaching out to ADT directly. Many issues can be resolved faster this way.
Phone
1-800-238-2727Website
Visit support pageADT Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If ADT Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: ADT Refunds
Can I cancel ADT without paying a fee?
What is ADT's early termination fee?
How do I cancel ADT service?
Does ADT refund after cancellation?
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