How to Get a Refund from adt

About ADT Charges

ADT Inc. is America's largest home security company, providing alarm monitoring, smart home automation, and security equipment. Charges appear on your statement as "ADT SECURITY," "ADT INC," "ADT MONITORING," or "ADT LLC." Common charges include monthly monitoring fees ($28-60+/month), equipment installation fees, equipment lease payments, early termination fees, and service call charges.

ADT contracts typically run 36-60 months, making cancellation expensive. Unexpected charges may include rate increases, service call fees, or equipment charges you didn't anticipate.

ADT Refund Policy

ADT has a limited refund policy tied to their contract terms:

• 6-month money-back guarantee: ADT offers a money-back guarantee within the first 6 months of service for monitoring fees
• Cooling-off period: You can cancel within 3 days of signing the contract with no penalty (varies by state)
• Equipment: Must be returned in good condition if canceling during the guarantee period
• Early termination fee: 75% of remaining contract balance if canceling after guarantee period
• Overpayment: Request refund for any overpaid amounts after cancellation

How to Contact ADT Support

• Phone: 1-800-238-2727
• Website: adt.com/help
• MyADT portal: Log in to manage your account
• Mail: ADT LLC, 1501 Yamato Road, Boca Raton, FL 33431

Step-by-Step: How to Get an ADT Refund

1. Review your contract: Find your ADT contract to understand your terms, guarantee period, and cancellation penalties.
2. Call ADT: Call 1-800-238-2727 to request cancellation. ADT does not allow online cancellation.
3. Request money-back guarantee: If within 6 months, cite the money-back guarantee for a full refund of monitoring fees.
4. Negotiate: If past the guarantee period, negotiate the early termination fee — ADT may reduce or waive it for long-term customers.
5. Send written cancellation: Follow up with a written cancellation letter sent via certified mail.
6. Return equipment: Arrange to return any leased equipment to avoid additional charges.

What to Do If Your Refund Is Denied

If ADT refuses your refund:

• Cite your state's cooling-off laws: Many states require a 3-day cancellation right
• Credit card chargeback: Dispute unauthorized or post-cancellation charges with your bank
• BBB complaint: ADT is BBB accredited — file at bbb.org
• State attorney general: File a consumer complaint
• FCC/FTC: File complaints for deceptive billing practices